Seeking an experienced IVR / Contact Center Application Developer with expertise in Java, Spring Boot, AWS, Amazon Connect, and Genesys Cloud. The role involves building and supporting IVR solutions, contact center applications, APIs, and cloud-based services that enhance customer service operations.
Position Title: Contact Center Application Developer
Work Mode: Philadelphia, PA, Remote possible for a good consultant
Tentative duration - 6 months +
Duties
Develop applications using Java, Spring Boot, Microservices, and Node.js.
Build and support REST APIs and backend services.
Design and maintain IVR, call routing, and self-service solutions using Amazon Connect, Genesys Cloud, and Amazon Lex.
Integrate contact center platforms with CRM systems, databases, and third-party applications.
Configure call flows, queues, routing strategies, and customer interaction workflows.
Develop and support AWS-based solutions using services such as Lambda, API Gateway, SQS, SNS, DynamoDB, and S3.
Troubleshoot production issues, optimize performance, and support deployments.
Participate in code reviews, CI/CD processes, and Agile development activities.
Collaborate with business and technical teams to deliver customer service solutions.
Required Skills
5+ years of experience in Java Development.
Strong experience with Spring Boot, REST APIs, and Microservices.
Hands-on experience with Amazon Connect and/or Genesys Cloud.
Experience developing IVR and Contact Center solutions.
Strong knowledge of AWS Cloud Services.
Experience with Node.js.
API integration experience with CRMs, databases, and third-party systems.
Knowledge of OAuth, JWT, and API Security.
Experience with GitHub, CI/CD pipelines, and Agile/Scrum.
Strong troubleshooting and production support skills.
Desired Skills
Experience in Healthcare, Payer, Provider, or Customer Service environments.
Experience with Amazon Lex.
Knowledge of Event-Driven Architectures and messaging systems.
AWS or Genesys Cloud certifications.
Experience with monitoring tools such as CloudWatch, Splunk, Dynatrace, or New Relic.
Exposure to Docker and Kubernetes