Ivanti Developer
Introduction:
This role involves configuring, developing, or supporting an enterprise ITSM platform, specifically focusing on Ivanti ITSM and Ivanti Neurons. The ideal candidate will have experience with various ITSM platforms and a strong understanding of ITSM/ITIL processes.
Responsibilities:
Configure, develop, and support the Ivanti ITSM platform
Collaborate with cross-functional teams to design and implement ITSM solutions
Ensure the stability, performance, and security of the ITSM platform
Implement best practices for Incident, Service Request, Change/Release, Knowledge, and Service Catalog management
Develop custom solutions using JavaScript and SQL
Integrate with REST APIs/JSON for data exchange
Participate in Agile/Scrum processes and CI/CD or DevOps practices
Requirements:
Required Skills:
Experience working with Ivanti ITSM or Ivanti Neurons
Knowledge of ITSM/ITIL processes
Proficiency in JavaScript and SQL
Experience with REST APIs/JSON
Preferred Skills:
Experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus
Understanding of Agile/Scrum methodologies
Familiarity with CI/CD or DevOps practices