Description
The Prince George’s County Planning Department of The Maryland-National Capital Park and Planning Commission is seeking an experienced and highly motivated IT / Telecom Support Supervisor to serve as a lead member of the Network and Technology Services (NTS) Section for the Information Management Division of the Planning Department.
The NTS Section is responsible for the support, maintenance, and optimization of the Department’s IT infrastructure. Under the direction of management, they provide network maintenance and support; perform installations and configurations; identify and resolve outages; conduct upgrades and expansions; document configurations, procedures, and process; monitor and optimize performance.
The Planning Department provides land use planning for the physical development of Prince George’s County, Maryland. As the second most populous county in Maryland, Prince George’s has a population of approximately 900,000 residents and is home to The University of Maryland at College Park, NASA Goddard Space Flight Center, and Joint Base Andrews.
Under general direction, this individual will manage the Department’s helpdesk operations and will provide expert technical expertise to support the implementation, troubleshooting, and maintenance of a 250-user department-wide network, including servers, SAN, and virtualization technology, and special application software, including document imaging software.
The candidate must possess good written and verbal skills and have experience in providing user support in an IT environment. All work will be done under the direction of the NTS supervisor and in collaboration with other Senior Systems Administrators and Network Engineers. As a key member of the Network Technology Team, your work will be an important component in managing the group’s support of IT programs, systems, internal and external users.
Examples of Important Duties
Oversee all user support activities and operations.
Oversee and support AV operations for Planning Board meetings and other special events.
Maintain a complete and comprehensive inventory of IT assets
Manage and supervise 5-6 full-time staff members (IT Telecom Support Specialist II’s) and perform the full range of supervisory management functions including performance evaluations, time and attendance, scheduling coordination, recruitment, ensuring staff training and development, coaching and mentoring.
Manage the planning and deployment of network upgrades, wireless infrastructure improvements, and security enhancements.
Collaborate with cybersecurity teams to enforce access policies, zero-trust models, and cloud security configurations.
Troubleshoot connectivity issues across LAN/WAN, VPNs, cloud platforms, and mobile endpoints.
Configure, monitor, and troubleshoot cloud-based networking and security platforms such as Zscaler, Microsoft Azure, or AWS.
Troubleshoot issues associated with implementation of Microsoft Office 365, Teams, Adobe, GIS software, and other local and cloud-based software tools.
Support the maintenance and enhancement of the physical infrastructure of the department's networking (cable and rack installation, network box security, etc.)
Demonstrate strong customer service skills, especially with VIP customers
Communicate routinely with vendors to secure cost estimates, solutions and materials.
Manages project or section level budget for revenues and expenditures; participates in division budget development.
Maintain professional and technical knowledge by attending trainings; reviewing professional resources; establishing personal networks; benchmarking state-of-the-art practices; participating in professional organizations.
Document procedures, diagrams, and network configurations for reference and compliance.
Work must be performed accurately and may require occasional overtime, after-hours, weekend or on-call work.
Desired Qualifications
5+ years of experience in network administration or infrastructure support
Experience with managing user support staff and directing support activities
Experience with Zscaler, Azure, Amazon Web Services, or other cloud environments and networking/security tools
Experience with Solarwinds SIEM, O365, ManageEngine, PDQ, SharePoint.
Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and wireless networking
Proficiency with Windows Server administration and virtualization (e.g., Hyper-V, VMware)
Understanding of zero-trust security models and cloud access controls
Excellent troubleshooting and documentation skills
Relevant certifications preferred (e.g., CompTIA Network+, Cisco CCNA, Microsoft AZ-104, Zscaler ZCCA)
Working Conditions
Work is performed in an office setting. Work involves walking, standing, bending, crouching, and may carry equipment and supplies up to 49 pounds.
Minimum Qualifications
Associate’s Degree in Computer Science, Information Management Systems, or any related field.
Five (5) years of experience in information technology support functions.
An equivalent combination of education and experience may be substituted, which together total seven (7) years.
Depending upon area of assignment, a valid driver’s license in accordance with both State and Commission rules and regulations. Driver’s license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee’s ability to drive Commission vehicles or perform driving duties required by the position of assignment.
Pass Commission medical examination.
Supplemental Information
Classification Specification IT/Telcom Support Supervisor
Why Prince George’s Planning?
Amenities
Telework opportunities
Flexible schedules
Onsite fitness center
Complimentary access to M-NCPPC gymnasiums throughout Prince George’s County
Free parking is available for employees
Tuition Reimbursement/Assistance Program, subject to annual budget allocations and program funding availability
Positions may qualify for federal student loan forgiveness assistance
The M-NCPPC offers a competitive salary range of $82,183 to $148,244 (
salary is commensurate with education and experience
) at the IT/Telecom Support Supervisor level with excellent benefits including generous leave, extensive health coverage, deferred compensation plan, and employee pension plan.
The Prince George’s County Planning Department is conveniently located in Largo, Maryland, near Metro and I-495.
May be subject to medical, drug and alcohol testing.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of application at 301-454-1411 (Maryland Relay 7-1-1).
M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2026 Benefit Summary For Merit System Employees
The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans.
Eligibility
You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation.
Retirement Programs
Defined Benefit Plan (Mandatory Participation) – Plan E excludes FOP members.
Plan
Employee Contribution
Plan C
9.5%* of base salary (FOP members only)
Plan E
4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.
457 (b) Plan (Optional) [Pre-tax and Roth]
Traditional and Roth IRAs (Optional)
Retiree Healthcare – Eligibility requires, at least 10 years of eligible service and continuous enrollment in M-NCPPC plans (or proof of continuous enrollment in comparable plans) during the 36 months immediately preceding your retirement date. Premium cost share based on years of service
Health Insurance Plans (FOP Members Pay 23% for Medical, Prescription and Dental and same as all other employees for Vision.) All other employees pay percentage below.*
Medical
Kaiser Permanente Health Maintenance Organization (HMO) – (15%)
UnitedHealthcare Select Exclusive Provider Organization Health Plan (EPO) – (20%)
UnitedHealthcare Choice Plus Point of Service (POS) – (20%)
Prescription – CVS Caremark – (15%)
Dental – Delta Dental PPO and DeltaCare USA HMO – (20%)
Vision – EyeMed – (80% of Low Option plan paid by Commission. Any balance paid by employee.)
Low, moderate, and high options are available. Frequency of covered services differs.
Flexible Spending Accounts (Employee Pays 100%)
Medical Account – Maximum annual contribution: $3,300
Dependent Care Account – Maximum annual contribution: $7,500
Long-Term Disability Insurance (Mandatory Participation)
Employee Pays 20%: Commission Pays 80% (FOP Members Pay 100%)
Benefits paid at 66 2/3% of base salary, maximum of $6,000/month
Supplemental Long-Term Disability Insurance (Employee Pays 100%)
Benefits paid at 66 2/3% of base salary that exceeds $108,000; capped at $216,000
Basic Life and AD&D Insurance (Employee Pays 20%: Commission Pays 80%)
Two (2) times base salary; maximum benefit is $200,000 for each
Automatic coverage with opt-out provision
Supplemental and Spouse/Dependent Life Insurance (Employee Pays 100%)
Supplemental – 1,2,3,4, or 5 times base salary; maximum benefit is $750,000
Spouse/Dependent Combination - $10,000/$5,000, $20,000/$10,000, or $30,000/$15,000
Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)
Employees have 60 days from date of hire to enroll.
Employee contributes 8 leave hours each year
Annually covers up to 688 hours for own serious medical condition, and 480 hours for parental responsibilities (birth, adoption or foster care), and 80-160 hours for serious medical condition of an immediate family member
Leave Programs
Annual: 15 days per year
Personal: 3 days per year (12-month waiting period)
Sick: 15 days per year
Holidays: 11 days per year
Other Benefits
Credit Union
Employee Assistance Plan
Legal Services Plan
Tuition Assistance Program
Wellness Program
Work-Life Program
For a more detailed description of benefits, please contact the Commission’s Health and Benefits Office at benefits@mncppc.org or 301-454-1694.
01
What best describes your level of education?
High School Diploma or GED
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Doctorate
02
How many years of experience do you have providing enterprise IT support, including desktop, Microsoft 365, network, cloud, or infrastructure support?
Less than 3 years
3 years less than 5 years
5 years less than 8 years
8 years less than 10 years
More than 10 years
03
How many years of experience do you have supervising or leading Helpdesk/Desktop Support staff?
No Experience
Less than 2 years
2 years to less than 5 years
5+ years
04
What is your level of hands-on experience administering Microsoft 365 technologies such as Exchange Online, Teams, SharePoint, OneDrive, Entra ID, or Intune?
No experience
Less than 2 years
2 years to less than 5 years
5+ years
05
What is your level of experience with IT Asset Management, including inventory, deployment, lifecycle tracking, reassignment, surplus, or disposal?
No Experience
Limited exposure (less than 1 year)
Intermediate/regular performed (1-3 years)
Advanced/Managed the process (over 3 years)
06
What is your level of experience supporting enterprise infrastructure technologies such as Windows Server, VMware/Hyper-V, networking, Azure/AWS, Zscaler, VPN, DNS, DHCP, VLANs, or wireless networking?
No Experience
Less than 2 years
2 years to less than 5 years
d. 5+ years
07
Do you have experience supporting executive/VIP users, conference rooms, audiovisual systems, Teams meetings, or live/hybrid events?
No experience
Less than 2 years
2 years to less than 5 years
5+ years
08
Do you currently hold relevant IT certifications such as Microsoft, Cisco, CompTIA, Azure, Zscaler, AWS, or equivalent certifications?
No current certifications
One relevant certification
Two or more relevant certifications
Required Question