An Atlassian Consultant at FMX helps organizations implement, customize, and optimize Atlassian tools including Jira, Confluence, JSM, etc. to solve business challenges.
Key responsibilities include assessing client needs, configuring workflows, migrating to the cloud, integrating third-party applications, providing training, and improving processes. This role requires a strong understanding of Atlassian products, problem-solving skills, and experience with agile and ITSM methodologies.
Responsibilities
Client Consultation: Partner with clients to assess business needs and identify opportunities for improvement.
Implementation & Customization: Configure and tailor Atlassian products (Jira, Confluence, JSM, Bitbucket, etc.) to align with client requirements.
Process Optimization: Guide clients in optimizing workflows and transforming processes to maximize efficiency.
Technical Support: Provide troubleshooting, maintenance, and ongoing support for Atlassian Cloud environments.
Migration Support: Lead and support cloud migration initiatives, particularly from on-premise and Data Center to Atlassian Cloud.
Training & Coaching: Deliver training sessions and coach client teams to ensure effective use of Atlassian tools.
· Solution Architecture: Design, document, and oversee the implementation of scalable, high-level solutions.
Qualifications
3+ years of hands-on experience with Atlassian products (Jira, Confluence, JSM Bitbucket)
Atlassian Certified Professional: ACP 120 Preferred, ACP 420 Preferred
3+ years of experience managing Atlassian cloud migrations
Proven experience in project management and solution implementation
Familiarity with ITSM frameworks (e.g., ITIL) and/or DevOps practices
Strong understanding of Agile methodologies
Exceptional analytical, problem-solving, and communication skills
Experience with related enterprise tools and integrations
Commitment to continuous learning and staying current with platform developments