Position: Developer 3 – Ivanti Neurons for ITSM
Location: Remote
Employment Type: Contract
Work Schedule: Monday–Friday, 8:00 AM–5:00 PM
Job Overview:
We are looking for a developer with strong hands-on experience configuring, developing, and supporting enterprise ITSM platforms, preferably Ivanti Neurons for ITSM.
Key Responsibilities:
Configure and customize Ivanti ITSM workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management solutions.
Gather requirements and translate business needs into scalable ITSM solutions.
Develop and support REST API/JSON integrations.
Troubleshoot workflow, data, and platform issues.
Create reports, dashboards, and analytics using SQL; SSRS experience is a plus.
Support testing, UAT, releases, environment promotions, and production deployments.
Prepare technical documentation, workflow diagrams, deployment instructions, and release notes.
Work with business users, QA, PMs, developers, vendors, and technical teams.
Follow ITSM/ITIL processes and participate in Agile/Scrum development.
Required Skills:
2+ years of hands-on enterprise ITSM platform configuration/development/support.
Strong experience with workflows, business rules, forms, Service Catalog, reports, dashboards, and automation.
JavaScript
SQL
REST APIs / JSON
ITSM / ITIL processes
Incident, Service Request, Change/Release, and Knowledge Management
Preferred:
Ivanti Neurons for ITSM / ITAM experience
ServiceNow, BMC, Jira Service Management, or ManageEngine experience
Ivanti object model knowledge
Version management and environment promotion
Strong SQL / SSRS
Agile/Scrum, CI/CD, and DevOps experience
ITIL certification