Must Have Technical/Functional Skills
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Roles & Responsibilities
Technical Comptency
•
Experience as a Technical Lead
•
Experienced in ITIL Process Definition, Integration Solutions,
understanding Architecture solution
•
Understanding customer business requirements and convert to functional
requirements
•
Responsible for reviewing requirements for accurate estimation
•
Experienced in leading at least a couple of Implementation projects in
ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle
for ServiceNow
•
Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations,
consolidations, upgrades, integration with other third party tools,
Orchestration, operational activities, Project Management expertise
•
Review, and do proactive analyze and resolve application issues as needed
•
Mentor and share technical knowledge/guidance to team
•
Very good ITIL process knowledge and ability to evaluate and bring out the
correlations and impacts with respect to customer requirements and ITIL /
industry standards
•
Must be certified with ServiceNow Systems Administrator, ServiceNow
Implementation Specialist and ITIL V3 foundation
•
Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
•
Handles customer meetings and provide weekly/monthly reports for customer as
well as TCS management
•
Good communication in orchestrating customer requirements/needs, solutions,
customer responsibilities, risks, challenges and impacts
•
Excellent team management skills to manage the project team and members
•
Participate and provide feedback during planning meetings (i.e., pre-iteration,
and retrospectives)
Good to have
•
Experience in ServiceNow custom application design and development
•
Evaluate the tool stability and performance and provide recommendations
•
Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
•
Preferred to have ServiceNow Implementation Specialist certification
•
Abilities to manage conflicts that may arise with customers and/or TCS internal
stakeholders
Generic Managerial Skills, If any
ServiceNow CSA, CAD certifications
Location: Remote
Salary Range: $110,000-$160,000 a year.
#LI-CM2
ServiceNow ITSM/ITAM/ITOM/CSM/FSM expertise; ServiceNow System Administrator, Implementation Specialist, and ITIL V3 Foundation certifications; 4-6 years experience; Agile/Scrum knowledge; strong communication and team management.
Key Responsibilities
- leading implementations
- managing requirements
- mentoring team
Skills & Tools
ServiceNow, ITSM, ITAM, ITOM, CSM, FSM, HRSD, SecOps, GRC, SPM
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 110,000 – 160,000 / year
- Languages: English
About Tata Consultancy Services
A global IT services and consulting company. — Industry: Information Technology