Type of position
Full-time position
Key languages
Fluent level of Italian
Proficiency in English
Sector
Customer Service / Technical support
About our Client
Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you!
This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content. Within this project you will have the opportunity to contribute in delivering exceptional entertainment experiences to subscribers worldwide! As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.
The Offer
- Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
- Assist customers with billing inquiries, subscription management, and account troubleshooting.
- Provide technical support for streaming devices, applications, and platform features.
- Educate customers on product features, content offerings, and subscription options.
- Document customer interactions and escalate complex issues to appropriate teams for resolution.
- Proactively identify opportunities to improve the customer experience and streamline support processes.
Requirements
- Previous experience in a customer service or support role, preferably in a digital media or technology company.
- Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Empathetic and patient demeanor with a customer-centric approach to service delivery.
- Proficiency with computer systems, streaming devices, and digital platforms.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
Benefits
- Full Work from Home in Portugal
- Salary package with monthly performance bonuses.
- Meal & transport allowances.
- Health insurance.
- Accommodation provided for a special fee.
- Initial training, and continuous learning opportunities.
- Dynamic and collaborative work environment.
The Process
1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!
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