This is not a remote position. This is based out of our home office in Valparaiso, Indiana
Position summary
The IT Technician has the responsibility to provide daily support of the company's system wide hardware and software. Specific duties include but are not limited to the technical support of store and device peripherals, networks, point of sale devices and telecommunications. Telecommunication includes but is not limited to broadband connections and network cabling.
General Purpose
To provide our customers with total satisfaction by offering competitively priced, high-quality products and services in a clean, safe, and friendly environment. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our "Living Brand" by building relationships with our customers.
Role Qualifications
Bachelor's Degree or the equivalent combination of experience and education.
Dependable transportation
Ability to travel daily between required Family Express locations or other non-Family Express locations when necessary
Position Responsibilities
Builds Relationships
Promotes Living Brand
Serves as Product Brand Advocate
Adheres to company approved accounting procedures
Promotes Company's mission statement
Fosters Company Culture
Acts as company liaison and negotiates best pricing with vendors and contractors
Seeks, promotes and implements "Best Practices"
Responsible for supporting and understanding our end user's technical requirements
Provide technical assistance to our end users. Answer questions or resolve technical device problems for users in person, via telephone, or from remote locations
Responsible for supporting and understanding the telecommunication needs of the company
Responsible for supporting and understanding the Point of Sale needs for the companyResponsible for supporting and understanding the computer and device peripherals for the company
Responsible for the safety, maintenance, and security of IT assets and resources
Stage computers and other hardware devices for company needs
Responsible for the installation and maintenance of security camera systems at all Family Express locations.
Upgrade software and hardware as needed
Other duties as assigned in the responsibility matrix
Requirements
Essential Skills and Experience
Situational Awareness
Strong analytical and reasoning skills
Ability to work independently
Ability to ensure issues are resolved the "first time"
Time management, the ability to organize and manage multiple priorities with sense of urgency
Excellent interpersonal and highly effective communication skills
High performance team building and strong team player
Commitment to company mission and values
Intermediate mathematical skills
Constructively deals with conflict
Adaptability, flexibility and receptive to change
Effective decision making based on sound judgment and reasoning
Have a basic understanding of networking, routing and its components
Knowledgeable and proficient in Microsoft operating systems and products
Knowledgeable and proficient in Point of Sales Devices (Radiant, Verifone, G7, etc.)
Knowledgeable and proficient in computers and its components
Nonessential Skills and Experience
Bachelor's Degree in Computer Science or the equivalent combination of experience and education.
Previous Information Technology retail experience. Preferably convenience stores.
Reporting To This Position
No direct reports
Physical demands and work environment
Physical Demands: While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30-minute intervals. Exposure to dirt, dust and cleaning solvents.