Minimum Qualifications:
· Bachelor's degree in computer science/engineering or in related field; Master's Degree preferred
· Experience leading large, multi-year, business-critical applications
· At least 10+ years of experience working in the technology industry with 3+ years in leadership role.
· Thorough knowledge of Agile software delivery models (Kanban, Scrum, etc.)
· Ability to promote and role model a team-oriented environment
· Ability to lead technology teams in different locations in US
· Highly developed negotiation, facilitation and consensus building skills
· Highly developed oral and written communication skills; strong presentation skills
· 10+ years of experience supporting large-scale enterprise applications in production environments.
· 5+ years of leadership experience managing application maintenance and support organizations.
· Experience managing managed service providers and offshore support teams.
· Experience leading Incident, Problem, Change, and Release Management processes.
· Knowledge of ITIL Service Management practices.
· Experience supporting regulatory, compliance, and audit activities.
· Experience managing operational budgets, forecasts, and vendor spend.
· Demonstrated ability to communicate effectively with executive leadership and business stakeholders.
Preferred Qualifications:
· Utility industry experience supporting CIS, Customer Billing, Customer Care, Collections, Payments, Supplier Services, or Meter-to-Cash processes.
· Experience with Customer/1, CSS, CRIS, SAP IS-U, Oracle CC&B, Kraken, or similar utility CIS platforms.
· ITIL Foundation, Managing Professional, or Strategic Leader certification.
· PMP, Scrum Master, SAFe, or Agile certification.
· Experience with ServiceNow, Splunk, Dynatrace, AppDynamics, or similar monitoring platforms.
· Lean Six Sigma certification or operational excellence experience.
· Experience implementing AI-enabled support, AIOps, and automation solutions.