About Our Client:
Our Client is a specialist Sage Intacct partner focused exclusively on mid-size construction and real estate businesses across Australia and New Zealand. They help finance teams replace entry-level accounting tools with purpose-built financial management - delivering faster closes, better project visibility, and the reporting that growing businesses actually need.
The Kenya team is the delivery engine - handling implementation, development, and technical work that makes every project run. The people who join the team now will help set the standard for how this team works as it scales.
About the role:
You will own the internal systems and tools that keep the company running professionally. That means managing our Microsoft 365 environment, supporting staff with their hardware and home internet setups, administering our CRM and other business tools, and making sure the team shows up to every client interaction with reliable, well-configured technology. You will support staff across both the Kenya and Australian hubs, and play a key role in setting up our customer support call centre infrastructure as the business grows. This is a broad role with real ownership. As the team grows, you will be the person who onboards new staff, sets the standard for how our tools are managed, and proactively spots and solves problems before they affect delivery.
What you'll do:
- Manage our Microsoft 365 environment - user accounts, email, Teams, SharePoint, licences, and security
- Support all Kenya and Australia-based staff with hardware setup, home internet troubleshooting, and day-to-day IT issues
- Administer Zoho CRM - data hygiene, user access, basic configuration, and reporting
- Integrate internal business systems so data flows cleanly between platforms without manual duplication
- Set up and manage our customer support call centre infrastructure - telephony, ticketing, and routing tools
- Manage other internal business tools - website backend, communication platforms, and productivity tools
- Onboard new staff across both hubs - set up devices, accounts, and access from day one
- Monitor and maintain the reliability of all systems - flag issues proactively before they become problems
- Document all systems, configurations, and processes clearly so the team is never dependent on one person
- Research and recommend new tools that improve how the team operates
- Carry out other tasks as assigned by management - this is a small team and everyone contributes where needed
What we're looking for:
- Bachelor's degree in IT, Computer Science, or a related field
- 5+ years of experience in an IT administration or systems administration role
- Strong hands-on experience with Windows and Microsoft 365 - user management, email configuration, Teams, and security settings
- Microsoft Entra ID (formerly Azure AD) - user identity, access management, conditional access policies, and MFA setup
- Microsoft Intune or equivalent MDM tool for remote endpoint and device management across a distributed team
- PowerShell scripting for M365 and Windows administration - automating user provisioning, licence management, and reporting
- VoIP and telephony configuration - experience with platforms such as Twilio, RingCentral, or Microsoft Teams Phone for call centre setup
- Security fundamentals - MFA enforcement, conditional access, phishing response, and keeping a small distributed team protected
- Experience administering cloud platforms and SaaS tools (CRM, communication tools, project management)
- Experience integrating business systems via APIs or middleware tools
- Network and internet troubleshooting for remote staff - diagnosing connection issues, router configuration, and ISP escalation across multiple locations
- Zoho ecosystem experience (CRM, Desk, or Zoho One) is a strong advantage given our current stack
- Detail-oriented and proactive - you notice things that are slightly off and fix them without being asked
- Interest in professional business tools and how technology enables a team to operate at a high standard
- Experience working with or for international or multinational organisations is a strong
advantage
Non-negotiables:
Every role with the business requires the following.
- Australian business hours - This role works Sydney time. Nairobi is 7 hours behind Sydney in winter and 8 hours behind in summer. Your mornings are Australian business hours. Your afternoons and evenings are your own.
- Reliable high-speed internet - Remote work at a professional standard requires a fast and stable internet connection. This is not negotiable.
- Client-facing confidence - You will occasionally interact with clients on technical matters. You need to communicate clearly and professionally at a senior level.
- Strong English - written and spoken - All documentation, support communication, and team interaction is in English. Written and spoken fluency is required.
What we offer
- Full-time employment based in Nairobi, Kenya
- Health cover
- Pension contributions
- Performance bonuses tied to business performance and individual performance
- Investment in your training and ongoing professional development
- Statutory benefits (NHIF, NSSF, annual leave per the Employment Act)
- 6-month probation period
- Direct access to the founder and a genuine say in how the team develops
- Work that matters - you will be a core part of the delivery engine, not a support function
How to apply:
Applications for this role are managed exclusively through Bridge Talent Group. Please submit your CV and a short cover note explaining why this role is a fit for you, and confirm that you meet all four non-negotiable requirements listed above. Your BTG contact will guide you through the next steps.
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