Department: MIS
Reporting Structure: Reports to MIS Manager
Job Title and Brief Description:
The Network Administrator is responsible for providing technical support and assistance related to computer systems, hardware, and software. This role responds to IT inquiries, delivers troubleshooting support across all North American locations, and collaborates with the MIS Manager to identify, develop, and implement effective solutions within established timeframes.
Qualifications:
Associate degree in Information Technology, Computer Science, or equivalent experience required
Proficiency with Microsoft Active Directory (on-premises and cloud-based)
Experience with Microsoft Hyper-V and server virtualization technologies
Familiarity with firewall configurations, routing, VPNs, and network security
Strong willingness to learn and adapt to new technologies
Excellent written and verbal communication skills
Strong organizational and time management abilities
Demonstrated problem-solving skills
Ability to interact professionally with employees and external vendors
Primary Tasks:
Maintain, monitor, and support company networks and servers
Assist in maintaining building and network security systems
Install, configure, and upgrade hardware and components for new and existing employees, including cabling and cable management
Install and support computer peripherals for end users
Develop and maintain knowledge of network infrastructure, including servers, firewalls, switches, and access points
Support enterprise systems such as Epicor, Microsoft 365, Salesforce, and other business applications
Provide technical support to all physical locations and remote employees across North America
Diagnose and resolve issues related to computer systems, software, and hardware
Guide users through troubleshooting steps in a clear, professional manner
Train employees on systems, software, and best practices related to their roles
Monitor and maintain performance of computer systems and network infrastructure
Follow up with users to ensure issues are fully resolved
Perform additional duties as assigned
NOTE: Any employee may be assigned additional or alternate tasks and responsibilities as needed to support departmental or company objectives. Job descriptions may be revised by the Company at any time and are not intended to constitute a contract of employment.