About the Role:
Hypersonix.ai is disrupting the e-commerce space with AI, ML, and advanced decision-making capabilities that drive real-time business insights. Built from the ground up with modern technology, our platform simplifies the consumption of data for customers across multiple industry verticals.
Job Summary:
We're looking for an IT System Administrator who can wear multiple hats, from managing day-to-day IT operations and employee support, to administering cloud infrastructure, SaaS tools, and security policies. This is a great opportunity for someone who thrives in a startup environment, enjoys solving problems independently, and wants to help build IT processes from the ground up.
Roles & Responsibilities:
IT Operations & Support:
Manage end-user IT support (laptops, hardware, software, access issues) for a growing team
Set up and maintain onboarding/offboarding processes for employee devices and accounts
Maintain IT asset inventory (hardware, licenses, subscriptions)/ Platform teams on CI/CD pipelines, infrastructure-as-code, and deployment automation.
Systems & Infrastructure:
Administer and monitor cloud infrastructure (AWS/Azure/GCP — specify as applicable)
Manage internal servers, networks, VPNs, and firewalls
Ensure system uptime, backups, and disaster recovery processes are in place.
SaaS & Application Administration:
Administer core business SaaS tools (Google Workspace/Microsoft 365, Slack, Zoom, HRMS, CRM, etc.)
Manage user provisioning, access control, and license optimization across tools
Evaluate and implement new tools as the company scales
Security & Compliance:
Implement and enforce IT security policies (endpoint security, password policies, MFA, data protection)
Support compliance efforts (SOC 2, ISO 27001, GDPR, etc. as applicable to a SaaS company)
Monitor for security vulnerabilities and coordinate patching/update
Process & Documentation:
Create and maintain IT documentation, SOPs, and knowledge base articles
Continuously improve IT processes to support a scaling, remote-friendly team
Collaborate with engineering/DevOps on shared infrastructure needs where relevant
Required Qualifications:
Bachelor's degree in Computer Science, IT, or related field (or equivalent practical experience)
7–9 years of experience in system administration, preferably at a startup or SaaS company
Strong knowledge of Windows/macOS/Linux environments
Experience administering cloud platforms (AWS, GCP, or Azure)
Hands-on experience with Google Workspace/Microsoft 365 administration
Familiarity with networking fundamentals (DNS, VPN, firewalls)
Understanding of IT security best practices and compliance frameworks
Strong troubleshooting skills and a proactive, ownership-driven mindset
Excellent communication skills — able to support both technical and non-technical teammates
Willingness to work in rotational shifts, including occasional weekends/nights, to support business hours across regions/on-call needs
Location:
Remote (Work from home).
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