## About the Role A technology services firm is seeking a Tier 1 IT Support Specialist for a long-term contract position in Elk Grove, California. This entry-level remote IT support role focuses on providing first-level technical assistance, troubleshooting desktop and device issues, and managing incident tickets.
The ideal candidate will have 1 year of IT service desk experience, a high school diploma, working knowledge of Microsoft applications, and the ability to analyze and resolve technical problems efficiently.
## Key Responsibilities
Provide Tier 1 remote technical support to users.
Troubleshoot desktop and device-related technical issues.
Diagnose and analyze technical problems.
Resolve common hardware and software support issues.
Create, manage, and update IT incident tickets.
Document reported issues and troubleshooting activities.
Apply standard IT service desk procedures to resolve user issues.
Escalate issues when additional technical assistance is required.
Provide timely and effective support in a remote environment.
## Required Qualifications
High school diploma or equivalent.
1 year of IT service desk experience.
Experience providing Tier 1 technical support.
Working knowledge of Microsoft applications.
Ability to troubleshoot desktop and device issues.
Strong analytical and problem-solving skills.
Ability to identify, analyze, and resolve technical problems efficiently.
Ability to manage incident tickets and support requests.
Ability to work effectively in a remote support environment.
## Preferred Qualifications The provided listing does not specify additional preferred qualifications.
## Skills & Competencies
Tier 1 IT support
IT service desk
Technical support
Remote technical support
Desktop support
Device troubleshooting
Incident management
Ticket management
Microsoft applications
Technical troubleshooting
Problem solving
Analytical thinking
Issue resolution
User support
IT support operations
Remote support
## Education & Experience
Education:
High school diploma or equivalent — Required
Experience:
1 year of IT service desk experience — Required
Tier 1 technical support experience is relevant to the position.
## Work Arrangement & Schedule
Remote / Work From Home
Location: Elk Grove, CA, US
Long-term contract
Entry-level role
Specific working hours and shift schedule are not provided.
## Compensation The listing states that a competitive pay range is offered, but no specific salary or hourly compensation amount is provided.
## Additional Information
Position focuses on Tier 1 IT support and service desk operations.
The role involves troubleshooting desktop and device issues and managing technical incident tickets.
No specific certifications, college degree, benefits, or exact contract duration are provided in the listing.