IT Support Specialist

Looking to start or grow your career in IT?

Public Outreach is hiring two Part-Time IT Support Agents to join our Internal Technology & Systems team. This is an excellent opportunity for someone who enjoys solving problems, helping others, and developing practical IT support experience in a collaborative environment.

Working remotely, you'll provide first-line technical support to employees across Canada, helping troubleshoot everyday technology issues while learning from experienced IT professionals.

Whether you're a student, recent graduate, or looking to build your career in IT, we'd love to hear from you.

What You'll Do

As one of the first points of contact for internal technical support, you'll help employees resolve common technology issues while ensuring they receive timely, professional assistance.

Your responsibilities include:

• Responding to IT support requests

• Troubleshooting hardware, software, login and connectivity issues

• Assisting with password resets and account access

• Supporting Windows, macOS, ChromeOS, Android and iOS devices

• Creating and maintaining accurate support tickets

• Following troubleshooting procedures and documenting solutions

• Escalating more complex issues to IT Specialists

• Providing friendly, professional customer service to staff across Canada

What We're Looking For

We're looking for people who enjoy solving problems and helping others.

Required

• Strong communication skills

• Excellent customer service skills

• Strong organizational skills and attention to detail

• Comfortable learning new technology and systems

• Ability to troubleshoot common technical issues

• Ability to work independently

• Basic familiarity with Windows, macOS, ChromeOS, Android or iOS

Assets (Not Required)

• Previous IT support or Help Desk experience

• Experience using Google Workspace

• Experience with ticketing systems

• Experience supporting remote employees

• Post-secondary education in Information Technology, Computer Science or a related field

• Bilingual (English/French)

French language skills are considered a strong asset, as we're hoping to add a bilingual team member to support our national workforce.

Schedule

• Part-time (typically 20–25 hours per week)

• Additional hours may be available

• One weekend day (Saturday or Sunday) required

• Shifts scheduled to support both Eastern and Pacific Time operations

We're currently looking for candidates who can help provide Pacific Time coverage, as well as candidates who are bilingual in English and French.

Compensation

• $24.00 per hour

• Paid training

• Remote work within Canada

• Ongoing coaching and support

Location

This position is primarily remote and open to applicants across Canada.

Training and occasional in-person collaboration may take place at one of our offices in:

• Vancouver

• Toronto

• Montreal

• Ottawa

Dependent on your location and operational needs.

Why Join Public Outreach?

At Public Outreach, technology plays an important role in helping our teams raise millions of dollars for leading environmental and humanitarian organizations. 

Joining our IT team means you'll gain practical experience supporting a distributed workforce while building valuable technical, troubleshooting and customer support skills that can help launch your career in Information Technology.

Check out our website here: https://publicoutreachgroup.com/

Ideal For

This position is a great fit if you're:

• Studying Information Technology, Computer Science or a related program

• Looking for your first IT Support or Help Desk role

• Interested in developing technical troubleshooting experience

• Enjoy solving problems and helping people

• Looking for flexible part-time work with opportunities to grow

Apply Today

If you're excited to build your IT skills while supporting teams across Canada, we'd love to hear from you.

Apply today to join our Internal Technology & Systems team.

Equal Opportunity Employer

Public Outreach is proud to be an equal opportunity employer.

We welcome applicants from all backgrounds and are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed.