IT Support Specialist

Make a real difference in the blockchain industry! Build the change you want to see.

We are looking for an IT Support Specialist to be part of the Cardano Foundation’s Infrastructure team and report directly to the IT Operations Lead. In this role, you will administer core hardware and software systems, resolve day-to-day technical issues, and provide responsive 1st-level support to our distributed team across remote and on-site environments.

• 1st-Level Support & Ticketing: Triage, track, and resolve daily incoming hardware and software support requests for on-site and remote personnel via Jira Service Management.

• Identity & Access Management (IAM): Manage user life cycles - including onboarding, offboarding, and role changes - and maintain group permissions and MFA across Google Workspace, Atlassian (Jira/Confluence), and Asana.

• Device Lifecycle & Asset Management: Provision, configure, ship, and maintain laptops, mobile devices, and peripherals; maintain an accurate hardware asset inventory from procurement to retirement.

• Office & Support: Support local office tech infrastructure, including meeting room audio/video equipment, Wi-Fi connectivity, and network printers.

• Procurement & License Management: Assist with hardware/software purchasing, manage vendor software licenses and enterprise subscriptions, and support IT billing reconciliation.

• Security & Policy Compliance: Ensure company devices adhere to security baselines and legal guidelines.

• Continuous Improvement: Partner with the IT Operations Lead to scale internal IT processes, refine documentation, and implement operational best practices as the organization grows.

• Social Account & Channel Administration: Oversee root administration, security configurations, and delegated access permissions for Foundation social media accounts, brand channels, and shared platforms.

• Education & Experience: Degree or technical certification in Computer Science, Information Technology, or a related discipline, paired with 2+ years of hands-on IT support/operations experience in a hybrid or remote-first environment.

• Problem-Solving Skills: Strong analytical mindset with the ability to troubleshoot complex issues autonomously and implement practical, lasting fixes.

• Communication & Empathy: Clear interpersonal and written communication skills, with a patient, user-first approach to customer service.

• Collaborative Mindset: A respectful, open, and constructive team player who thrives in a collaborative, cross-functional international culture.

• Google Workspace: User, group, and policy administration.

• OS & Endpoint Support: macOS and Windows workstation configuration and administration.

• Mobile Device Management (MDM): Enrolling and managing iOS and Android devices.

• Empower Global Productivity: Provide rapid, empathetic, and definitive first-level support via Jira Service Management, keeping downtime to an absolute minimum for both remote and on-site team members.

• Deliver Seamless Onboarding Experiences: Own the end-to-end user lifecycle—from provisioning zero-touch hardware to configuring Google Workspace, Asana, and Atlassian access—ensuring new hires feel supported and fully equipped from day one.

• Champion Security & Trust: Protect the Foundation’s assets and sensitive decentralized systems by enforcing endpoint security baselines, robust MFA policies, and strict access controls across shared channels and social platforms.

• Familiarity with enterprise password managers (1Password) and Multi-Factor Authentication (MFA rollouts, Passkey and Yubikey)

• Foundational networking knowledge (DNS, DHCP, VPNs, home/office Wi-Fi diagnosis).

• German language proficiency (useful for liaising with Swiss couriers, local repair centers, and hardware vendors).

• Practical experience utilizing generative AI tools (such as ChatGPT, Claude, or Gemini) to streamline documentation and troubleshooting workflows.

The Cardano Foundation is an independent, Swiss-based not-for-profit organization. The Foundation is tasked with advancing the public digital infrastructure Cardano and works to anchor it as a utility for financial and social systems, thus empowering the digital architects of the future.

The Foundation facilitates the worldwide advancement of Cardano in enterprise applications. It develops infrastructure tooling—including where there may not be an immediate commercial use case—plus strengthens operational resilience, and drives diversity of on-infrastructure use cases as well as the development of sound and representative governance.

Another significant part of the Cardano Foundation’s mission is to engage with and support the Cardano community. The Foundation assists the development of tools the community can use to leverage Cardano to solve problems in new ways.

The Cardano Foundation has incredible employees from over 24 nationalities, across 3 continents, working together to grow the Foundation. 
Here at the Cardano Foundation we are transparent, inclusive, passionate and innovative. We aim to have a positive impact on global change and breed a harmonious working environment for our employees to flourish. 
 
Benefits: 

• Embrace Flexibility & Freedom: Enjoy the benefits of remote work with the flexibility to tailor your hours that best supports your productivity, while staying aligned with the team. 
• Collaborative Culture: We foster a collaborative remote environment where ideas flow freely and everyone feels empowered to contribute.
• Thrive in a Learning Culture: We believe in continuous growth and development. Every employee receives an annual learning budget to invest in their professional journey.
• Shape Your Career: We provide opportunities for growth and encourage you to continuously evolve your skills and expertise within a supportive environment.
• Make a Real Impact: Your work will directly contribute to the development and adoption of Cardano, shaping the future of blockchain technology and its real-world applications.
• Team Building & Fun: Connect with your colleagues and strengthen team bonds through a dedicated annual team building event, as well as a departmental team-building day. Enjoy an extra day off for your birthday and additional days off to celebrate milestone work anniversaries.
• Work with Passionate People: Surround yourself with a team of dedicated individuals who are driven by a shared passion for blockchain technology and its potential to change the world.

Equal opportunities employer:

The Cardano Foundation strives to provide a diverse, inclusive and welcoming working environment. We are committed to being a discrimination free organization - including discrimination free space with regards to age, religion, race, nationality/ethnic origin, disability, sex, sexual orientation or gender identity.

Cardano Foundation does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications as well as any associated fees. Unsolicited applications will be treated as direct applications regardless of the channel through which we receive them.

Degree or technical certification in Computer Science, IT or related field; 2+ years IT support experience in hybrid/remote environment; Google Workspace administration; macOS and Windows configuration; MDM for iOS/Android; strong problem-solving and communication skills.

Key Responsibilities

• providing 1st-level support
• managing user lifecycles
• administering hardware and software

Skills & Tools

Jira Service Management, Google Workspace, Atlassian, Jira, Confluence, Asana, macOS, Windows, iOS, Android, 1Password, ChatGPT, Claude, Gemini

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Switzerland
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement

About Cardano Foundation

An independent Swiss-based not-for-profit organization advancing the Cardano blockchain as public digital infrastructure. — Industry: Information Technology