Role Description This part-time remote IT Support Officer role at JL POLYNESIE focuses on providing day-to-day technical assistance to internal users. The IT Support Officer will respond to support requests, diagnose hardware and software issues, and resolve problems related to desktop computers and printers.
Responsibilities include guiding users through troubleshooting steps, escalating complex issues when necessary, and maintaining accurate records of incidents and resolutions. The role also involves monitoring system performance, applying basic security and software updates, and communicating clearly with non-technical stakeholders to ensure minimal disruption to operations.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills for resolving user issues efficiently.
Candidates should possess solid Information Technology fundamentals to understand and support common business IT environments.
Candidates should possess hands-on experience with Desktop Computers, including operating systems, basic networking, and peripheral setup.
Candidates should possess practical Printer Support skills, covering installation, configuration, and routine maintenance.
Candidates should possess clear written and verbal communication abilities to assist users with varying technical backgrounds.
Candidates should possess strong organizational skills, attention to detail, and the ability to manage multiple remote support requests.
Candidates should possess experience working in a remote support capacity; familiarity with remote access tools is an advantage.
Candidates should possess relevant education or certifications in IT or related fields (e.g., CompTIA A+, ITIL) or equivalent practical experience.