Role Description This part-time remote IT Support Office (Entry / Junior Level) role at deuka Tiernahrung Cremer GmbH & Co. KG focuses on providing first-level technical support to internal users. The role involves responding to help desk tickets, answering user inquiries, and documenting issues and solutions in the ticketing system.
Day-to-day tasks include troubleshooting hardware and software problems on desktop computers, assisting with basic IT setups, and supporting standard office applications. The IT Support Office team member will also escalate complex incidents to senior IT staff, follow established procedures, and contribute to maintaining a stable and secure IT environment.
Qualifications
Strong foundational skills in Information Technology and familiarity with common office IT environments.
Ability to provide Technical Support and Help Desk Support to internal users in a structured, service-oriented manner.
Hands-on experience with Desktop Computers, including basic hardware, operating systems, and standard office software.
Competence in Troubleshooting common user issues, identifying root causes, and applying clear, practical solutions.
Good communication skills, with the ability to explain technical issues in accessible language to non-technical colleagues.
Organized work style, reliability in documenting incidents, and readiness to follow established IT procedures and security guidelines.
Ability to work independently in a remote setting, manage time effectively, and collaborate with a distributed IT team.
Completed vocational training, coursework, or equivalent practical experience in IT or a related field is beneficial; entry-level certifications (e.g., CompTIA A+ or similar) are an advantage.