Description The Role: As the IT Support Engineer, reporting to the Sr. IT Manager, NA, you will be responsible for providing Tier I & II customer service and technical support to local, global, and remote end-users. You will also implement, upgrade, troubleshoot and document all related hardware, software, & local infrastructure systems as well as resolve requests and issues in a timely manner documenting via ITSM ticketing system, escalating as appropriate.
How You Will Make an Impact:
Triage, troubleshoot and resolve request & incident tickets, escalate tickets as appropriate, documenting in ITSM system
Install, upgrade, support and troubleshoot Windows client operating systems, Microsoft Office/365, and all other authorized desktop applications
Install, upgrade, support and troubleshoot computer hardware, printers, and all other authorized peripheral equipment
Use diagnostic tools to troubleshoot client related networking issues or provide improvements
Handle all Move/Add/Change for user and computer accounts in Active Directory, provisioning access to required electronic resources
Accurately update IT Hardware and Software Asset Inventory in the ITSM system
Document local network, and infrastructure systems
Create or update SOP’s as required
Provide or recommend computer related training as needed, including FAQ’s, knowledge base contributions, and job aids
Own or assist in administration of assigned software platform(s) to ensure continual service availability and required performance
Creating Extraordinary Starts With:
BS Degree; equivalent relevant experience will be considered in lieu of degree
Experience with ITSM and ITIL tools
Minimum of 2 years previous IT administrator level work experience
Previous experience in chemical industry or a manufacturing environment preferred
Experience with security, technical, analytical, decision making, and problem-solving
What We Value:
We strive for all employees to nurture physical, mental and emotional health both personally and professionally. Our commitment to health and wellness centers around prevention, early detection and embracing a healthy lifestyle. Some offerings may vary by role or region, but may include:
Physical Health benefits including competitive Medical, Dental, and Vision packages, company contribution to Health Savings Account, cash incentive for Annual Physical and reimbursement
Financial Wellness opportunities including company paid life insurance and disability plans, 401(k) Retirement Plan with generous company match, and certified Financial Planning & Investment services
Mental Health benefits including generous Paid Time Off and 10 Paid Holidays, Paid Parental Bonding Leave, and much more!
The salary range for this position is $65,000-$90,000 annually. The specific salary offered will be determined by a variety of factors including location, experience, and education.