IT Support & Desktop Support Roles (Remote, USA)
Location: Remote, USA
Employment type: Contract
Indicative rate: $34–$44/hr
We are seeking motivated IT professionals for various IT support and desktop support roles. These positions involve providing hands-on technical assistance to employees, troubleshooting hardware and software issues, and managing service desk requests. Candidates will work in a dynamic environment, supporting a range of technologies including Windows systems and Microsoft 365 applications.
The roles are contract-based and offer the flexibility of remote work, allowing you to contribute to a variety of projects while enhancing your technical skills.
Core skills
Help Desk Support
Desktop Support
Troubleshooting
Windows
Customer Service
Technical Support
Service Desk
Active Directory
Required qualifications
1+ years of experience in IT support or desktop support roles
Strong understanding of Windows operating systems
Experience with troubleshooting hardware and software issues
Familiarity with Microsoft 365 applications
Ability to manage service desk tickets effectively
Excellent customer service and communication skills
Experience with Active Directory user management
Technical school certification or equivalent experience preferred
Preferred qualifications
Experience with remote support tools
Knowledge of networking concepts
Familiarity with ticketing systems like ServiceNow