Job Title: Remote IT Support
Company: TauRx Therapeutics
Location: Remote
Employment Type: Full-Time & Part-Time opportunities available
Compensation: $25 - $35 USD per hour
About TauRx Therapeutics
- At TauRx, our mission is to make a positive difference in the lives of individuals, carers, and families affected by neurodegenerative diseases.
- We are pioneering treatments for Alzheimer's disease and other related disorders, focusing on early intervention to improve patient outcomes.
- With decades of research and recent advancements in clinical trials, we aim to address one of the world's greatest unmet medical needs in dementia care.
Job Overview
- We are seeking a diligent and technically skilled IT Support professional to join our team.
- This is a remote role, with both full-time and part-time positions available.
- The successful candidate will provide essential first-line technical support to our dedicated team of researchers and staff, ensuring our IT systems run smoothly and efficiently.
- This role is crucial in enabling our team to focus on their pioneering work without technological interruption.
- You will be the first point of contact for all IT-related queries, playing a vital part in maintaining our operational effectiveness.
Key Responsibilities
- Provide timely and effective first-line technical support to all staff via email, telephone, and remote-support tools.
- Diagnose and resolve hardware, software, and networking issues for both Windows and macOS systems.
- Install, configure, and maintain computer systems, software applications, and peripheral devices.
- Manage user accounts, permissions, and access rights across various platforms, including Microsoft 365.
- Assist with the IT onboarding process for new employees, ensuring they have the necessary equipment and access from day one.
- Log all incidents and service requests accurately within our IT ticketing system.
- Escalate unresolved or complex issues to senior IT personnel in a timely manner.
- Contribute to the creation and maintenance of IT support documentation and user guides.
- Ensure company security policies and procedures are followed at all times.
Qualifications and Skills
- Proven experience in an IT helpdesk, technical support, or a similar role.
- Strong working knowledge of Windows and macOS operating systems.
- Proficiency in supporting the Microsoft 365 suite (including Teams, SharePoint, and Outlook).
- Excellent problem-solving and analytical skills with a logical approach to troubleshooting.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- A self-motivated and organised individual, capable of working independently in a remote environment.
- Experience with remote desktop applications and helpdesk software is highly desirable.
- A recognised IT qualification (such as CompTIA A+ or a Microsoft certification) would be an advantage.