Overview
Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract to hire remote position with benefits.
Success in this role requires a positive attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, nationwide organization.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
- Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
- Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.
- Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.
- Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
- Maintain accurate IT asset inventory and assist with equipment procurement and deployment.
- Communicate project status and technical updates with team members and Technology staff.
- Document solutions and contribute to technical knowledge resources.
- Participate in an after-hours on-call rotation (currently approximately once every 6–8 weeks).
Min
Max
Qualifications
- 2 – 5 years IT Help Desk experience supporting Windows / Office 365 Environments
- Basic to intermediate understanding of networking and networking principles
- Experience supporting macOS devices.
- Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience
- Enjoy communicating with and helping team members with a positive, friendly disposition
- Great communication skills, ability to listen, empathize and communicate with team members over the phone or email
- Learn quickly, self-starter, take direction well
- Exceptional troubleshooting skills, detail orientated
- Ability to manage multiple projects and meet deadlines.
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