Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution,
transforming industries through cutting-edge digital solutions and
next-generation AI. We empower businesses - and their internal customers - to
achieve more through innovation, automation, and intelligent insights.
The Role
We are seeking a highly skilled and experienced IT Solutions Architect
specializing in IT Asset Management (ITAM) with a strong background in
implementing ServiceNow Software Asset Management (SAM) and Hardware Asset
Management (HAM). As an IT Solutions Architect, you will be responsible for
designing and implementing ITAM solutions using ServiceNow's SAM and HAM
modules. You will collaborate with cross-functional teams to understand business
requirements, architect ITAM solutions, and oversee their successful
implementation. This role requires expertise in ServiceNow platform
administration, ITAM best practices, and a comprehensive understanding of
software and hardware asset lifecycles.
Travel Requirements:
This is a remote role to reside in the Continental US with associated travel up
to 10%.
Responsibilities Include:
Work closely with stakeholders to understand business requirements and
translate them into ITAM solution designs using ServiceNow SAM and HAM
modules.
Architect end-to-end ITAM solutions that align with organizational goals,
encompassing software and hardware asset lifecycles, license compliance,
procurement, and disposal.
Design and configure ServiceNow SAM and HAM modules, including workflows,
data structures, reports, and dashboards to meet ITAM requirements.
Collaborate with developers, administrators, and other IT teams to implement
and integrate ITAM solutions within the existing technology landscape.
Provide technical guidance and support to ensure smooth implementation and
operation of ITAM solutions, addressing any technical challenges or issues.
Conduct assessments of current ITAM processes and systems, identifying areas
for improvement and recommending solutions to enhance efficiency, accuracy,
and compliance.
Stay updated on industry trends, licensing models, and regulatory
requirements related to ITAM, and ensure the ITAM solutions comply with
relevant standards.
Conduct training sessions and knowledge sharing activities to educate IT
teams and end-users on ITAM best practices and effective use of ServiceNow
SAM and HAM modules.
Collaborate with vendors and software publishers to understand licensing
terms and agreements, negotiate contracts, and optimize license utilization
and costs.
Monitor and evaluate the performance of ITAM solutions, analyzing metrics and
generating reports to provide insights and recommendations for continuous
improvement.
Act as a subject matter expert on ITAM, staying informed about emerging
technologies and industry innovations, and applying them to enhance ITAM
capabilities.
Required Skills and Professional Experience:
Bachelor's degree or the equivalent work experience and/or military
experience (Degree in Computer Science, Information Systems, or a related
field is preferred).
5-8 years' proven experience as an IT Solutions Architect, with a focus on IT
Asset Management, and expertise in implementing ServiceNow SAM and HAM.
In-depth knowledge of ITAM principles, best practices, and industry
standards.
Strong understanding of software and hardware asset lifecycles, licensing
models, and compliance requirements.
Proficiency in ServiceNow administration, configuration, and customization
related to SAM and HAM modules.
Solid experience in designing and implementing end-to-end ITAM solutions,
including integrations with other IT systems.
Excellent analytical and problem-solving skills, with the ability to
translate business requirements into effective ITAM designs and solutions.
Strong communication and interpersonal skills to effectively collaborate with
stakeholders at all levels, including technical teams, business users, and
vendors.
Project management skills to drive ITAM initiatives, meet deadlines, and
manage competing priorities.
Self-motivated and proactive with a strong focus on continuous improvement
and staying updated on ITAM trends and technologies.
ServiceNow certifications for HAM and SAM are preferred along with ITIL.
Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers,
builders, and collaborators - who push the boundaries of what's possible. With
our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen
infrastructure, we enable businesses to stay ahead in an ever-evolving digital
world.
Here, your impact is real. Whether you're harnessing the power of Generative AI,
architecting resilient digital ecosystems, or driving data-driven
transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
Presidio is committed to hiring the most qualified candidates to join our
amazing culture. We aim to attract and hire top talent from all backgrounds,
including underrepresented and marginalized communities. We encourage women,
people of color, people with disabilities, and veterans to apply for open roles
at Presidio. Diversity of skills and thought is a key component to our business
success.
At Presidio, speed and quality meet technology and innovation. Presidio is a
trusted ally for organizations across industries with a decades-long history of
building traditional IT foundations and deep expertise in AI and automation,
security, networking, digital transformation, and cloud computing. Presidio
fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's
expert technical team develops custom applications, provides managed services,
and enables actionable data insights and builds forward-thinking solutions that
drive strategic outcomes for clients globally. For more information visit
https://presidio.com
Applications will be accepted on a rolling basis.
Presidio has a strong commitment to the community we serve and our employees.
As an Equal Opportunity Employer, we strive to have a workforce that includes
the community we serve.
Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate
qualified applicants without regard to race, color, religion, sex, age, national
origin, disability, veteran status, genetic information, and other legally
protected categories.
The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster
Presidio EEO Policy Statement is available here:
https://www.presidio.com/careers
Presidio is committed to working with and providing reasonable accommodations to
individuals with disabilities. If you need a reasonable accommodation because of
a disability for any part of the employment process, please send an e-mail to
recruitment@presidio.com and let us know the nature of your request and your
contact information.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of
protected veterans for its openings. State Employment Services, please provide
priority referrals to.
Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require
or administer a lie detector test as a condition of employment or continued
employment. An employer who violates this law shall be subject to criminal
penalties and civil liability.
Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency
resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio
employees or any other means. Presidio is not responsible for any feeds related
to unsolicited resumes/CVs.
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