IT Site Support Technician
Location: Midland, TX
Salary Range $65,000–$85,000
Position Overview
We are seeking an IT Site Support Technician to provide hands-on and remote technical support for a manufacturing facility in Midland, TX. This is a great opportunity for an early-career IT professional who is eager to learn, enjoys troubleshooting, and is comfortable working directly with end users.
Key Responsibilities
• Provide onsite and remote IT support to employees
• Troubleshoot Windows, Microsoft 365, desktop applications, and common end-user issues
• Respond to and resolve IT support tickets
• Set up and support PCs, printers, mobile devices, and other equipment
• Provide basic support for MacBooks and iOS/iPhone devices
• Assist with network connectivity and device configuration issues
• Support monthly new-hire onboarding, including equipment distribution and account setup
• Provide guidance and training to employees on IT tools and best practices
Qualifications
• IT support, help desk, desktop support, or related experience;
• Strong working knowledge of Windows environments and Microsoft 365
• Solid troubleshooting and problem-solving skills
• Basic familiarity with MacBooks and iOS devices
• Strong communication and customer service skills
• Comfortable working independently and asking questions when needed
• Ability to work onsite in a manufacturing environment and follow required safety procedures
Preferred Qualifications
• Experience supporting users in a manufacturing, industrial, or oil & gas environment
• Familiarity with ServiceNow, Jira, or similar ticketing systems
• CompTIA A+, Network+, Microsoft, or similar certifications
• Spanish-speaking skills are a plus
Work Environment: This position supports a manufacturing site and may require appropriate PPE, including steel-toe boots, as well as completion of company-provided safety training.