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Job Summary:
Monitors and reports security events in the iQor enterprise. Performs daily health checks on security devices.
Responsibilities:
- Performs daily monitoring and reporting of security Events.
- Study and Review device security logs.
- Performs adhoc reports from security tools as requested.
- Submit tickets to the Service Desk describing security incidents with supporting information or evidence.
- Performs initial investigations from daily reports and monitoring.
- Performs routine Health Check lists for Security tools.
- Participates in projects as assigned.
- Performs Mentoring and education for security staff members.
- Drives continuous improvement through trend reporting analysis and metrics management.
- Assure that procedures and work instructions are efficient and not redundant.
- Offers new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field".
- Demonstrates a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Confers with reporting manager on complex or unusual situations.
- Establishes new measurement systems if/where possible.
- Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.
- Maintains discretion and confidentiality in all areas pertaining to the IT systems, data and proprietary information, whether internal to iQor or customer specific.
- Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
- Understands and embraces the business and IT strategic direction.
- Performs other duties as assigned.
Skills Requirements:
- 2-3 years of equivalent external work experience or equivalent formal training in related duties.
- 1 - 2 years of experience in IT or security field.
Education Requirements:
Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
iQor.com
2-3 years equivalent work experience or formal training; 1-2 years IT/security experience; Bachelor's degree in computer science, information systems, or related field required; ability to sit and type for extended periods.
Key Responsibilities
- monitoring security events
- reviewing device logs
- submitting incident tickets
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Noida, Uttar Pradesh, India
- Languages: English
About iQor
A global business process outsourcing company providing customer interaction and product support services. — Industry: Information Technology