Drive the future of digital delivery at Delta Dental of Missouri as IT Portfolio
& Digital Delivery Manager, leading enterprise demand, prioritization, and
execution across key platforms. In this high-impact role, you’ll align strategy,
funding, and Agile delivery while overseeing a complex portfolio spanning
claims, employer, provider, and member experiences. You’ll partner with senior
leaders to guide investment decisions, optimize portfolio performance, and
accelerate AI and automation initiatives that deliver measurable value. This is
a unique opportunity to shape product ownership practices and grow into a people
leadership role, building and mentoring a high-performing team. If you thrive at
the intersection of strategy, technology, and delivery excellence, we want to
hear from you.
Position Summary
The IT Portfolio & Digital Delivery Manager is responsible for enterprise demand
management, portfolio prioritization, and delivery oversight across DDMO’s
digital and core platforms. This role ensures alignment between business
strategy, funding, and Agile execution, while governing delivery of initiatives
across claims, employer, provider, and member platforms. The individual should
have demonstrated career progression from Business Analyst to leadership roles
such as Business Lead, Product Owner, or Project Manager managing large-scale
initiatives. This role provides leadership across product ownership practices
and is positioned to evolve into a People Manager role, leading a team of
Product Owners and Business Analysts.
Essential Functions and Job Responsibilities
• Lead enterprise demand intake, evaluation, and prioritization.
• Align initiatives with DDMO strategic goals, regulatory needs, and funding
constraints.
• Own portfolio roadmap and investment planning (run/grow/transform).
• Provide visibility into:
o Capacity
o Dependencies
o Risks
o Delivery timelines
• Drive portfolio governance, reporting, and executive dashboards.
• Facilitate trade-off decisions across competing initiatives.
• Oversee execution across multiple Agile teams and product lines.
• Ensure delivery aligns with portfolio priorities and timelines.
• Manage cross-program dependencies and risks.
• Track milestones, releases, and overall portfolio health.
• Guide and standardize product ownership practices.
• Ensure backlogs align with portfolio priorities.
• Provide oversight (not day-to-day ownership) of:
o User stories
o Backlog health
o Business alignment
• Act as escalation point for product and delivery issues.
• Prioritize and drive enterprise automation initiatives, including:
o Claims processing automation
o Call center transformation
o Employer/provider self-service
• Ensure investments deliver measurable ROI and efficiency gains.
• Align automation efforts with portfolio strategy and funding.
• Apply program/project management discipline at portfolio level.
• Manage:
o Scope across initiatives
o Portfolio-level risks
o Dependencies across teams
• Ensure consistent Agile execution and delivery standards.
• Improve predictability, reporting, and execution rigor.
• Partner with senior leadership to define portfolio priorities.
• Present portfolio health, risks, and trade-offs.
• Align business, IT, and operations on investment decisions.
• Ensure AI and automation investments align with business strategy, governance
standards, compliance and requirements.
• Transition into managing:
o Product Owners
o Business Analysts
• Own:
o Performance management
o Team structure and scaling
o Capability development
• Collaborate with architecture, data, and security teams to support responsible
and scalable AI adoption.
• Contribute to creating a scalable Product Ownership function at DDMO.
Qualifications
Required
• Bachelor’s degree in Business, Computer Science, or related field (preferred)
• 10+ years of experience in Business Analysis or related roles
• Strong experience overseeing complex IT portfolios and cross-functional
project delivery.
• Deep understanding of Software Development Life Cycle (SDLC) methodologies and
best practices.
• Proven ability to leverage AI technologies and modern digital tools to improve
SDLC efficiency, delivery quality, and operational effectiveness.
• Excellent leadership, stakeholder management, strategic planning, and
communication skills
• Strong experience in healthcare or insurance domains (dental highly preferred)
• Proven ability to operate across roles: Project/Program Manager, Product
Manager, Product Owner, PM, BA, and QA
• Experience leading large, complex enterprise programs
• Deep knowledge of Agile SDLC and Scrum methodologies
• Demonstrated experience in portfolio-level delivery and cross-team
coordination
• Exposure to IT portfolio management and demand prioritization
• Strong background in digitization, automation, and operational transformation
• Strong analytical and problem-solving skills
• Experience working with offshore and vendor teams
• Strong understanding of data analysis and reporting tools
• Strong stakeholder management and communication skills
Preferred
• Experience in dental insurance platforms, claims processing, or provider
systems
• Background in digital transformation or core system modernization
• Familiarity with tools such as JIRA, Confluence, Azure DevOps
• Experience in large enterprise or highly complex environments
Core & Leadership Competencies
• Enterprise & Strategic Leadership – Align initiatives to business strategy;
influence across matrixed teams; communicate effectively at executive levels
• Product & Value Mindset – Drive customer-centric solutions; prioritize based
on business value and outcomes
• Delivery & Execution Excellence – Own delivery across programs; manage risks,
dependencies, and ambiguity
• Stakeholder Leadership – Navigate competing priorities; build trust across
business, IT, vendors, and offshore teams
Work Conditions
• Primary remote role, with occasional in-person visits required based on
business needs, key milestones, or team collaboration
• The job is performed in a climate-controlled, open-office environment with
moderate noise levels, primarily due to office equipment, conversations among
employees, and talking on the phone.
Physical Requirements
The job primarily involves sitting, standing, and walking. Minimal physical
effort is required, but employees may occasionally need to lift items up to 50
pounds. Specific vision abilities require the ability to focus distant and near
objects clearly. While performing the duties of this job, the employee is
regularly required to sit, talk and hear. The employee is frequently required
to use hands and arms to handle, feel and reach as well as operate a personal
computer.
Employees must be able to successfully perform the essential functions of this
role with or without a reasonable accommodation.
DDMO provides reasonable accommodation to qualified individuals with a known
disability unless doing so imposes an undue hardship.
Disclaimer
This job description is designed to provide a general overview of the
requirements of the job and does not entail a comprehensive listing of all
activities, duties or responsibilities that will be required. The organization
reserves the right to modify this job description at any time; including
assigning or reassigning job duties.