Legrand has an exciting opportunity for an IT Operations Domain Director to join
the Lengrand North & Central America (LNCA) Corporate Team remotely. Reporting
directly to the Head of IT Operations, the IT Operations Domain Director is
responsible for the operational performance, service quality, financial
management, and continuous improvement of Infrastructure services across LNCA,
ensuring alignment between business expectations, operational excellence,
cybersecurity requirements and Group IT standards.
The Domain Director acts as the primary Infrastructure representative for the
region and serves as the key interface between regional application IT teams,
Global Infrastructure teams, service providers, and operational delivery teams.
The role is responsible for promoting, communicating, and ensuring adoption of
Group Infrastructure standards and operating models across all LNCA entities.
The position combines service ownership, vendor management, operational
leadership, financial accountability, and transformation management. The IT
Operations Domain Director is expected to improve service efficiency, increase
regional autonomy, drive automation, and ensure reliable service delivery across
all LNCA entities while supporting Legrand's global IT strategy with an
opportunity to influence and shape infrastructure strategy.
RESPONSIBILITIES
What Will You Do?
Serve as the primary Infrastructure partner for LNCA business leaders,
aligning service roadmaps, investments, and operational capabilities with
business priorities.
Lead and coordinate Service Delivery Managers (manager of a specific sector
like network) to ensure consistent service delivery, operational governance
and alignment with regional business priorities.
Accountable for the performance, governance, financial efficiency and
evolution of Infrastructure services delivered across LNCA.
Ensure regional infrastructure services align with Group standards, security
requirements, and operating models while driving stakeholder adoption and
compliance.
Manage service providers, managed services contracts, and local vendors.
Define and monitor KPIs, SLAs, customer satisfaction, and service improvement
plans.
Ensure proper execution of Incident, Problem, Change, Asset, and Capacity
Management processes.
Act as escalation manager for critical incidents affecting the region.
Support regional business units and site leadership teams by aligning IT
services with business priorities.
Coordinate major infrastructure programs impacting the Americas region,
including Cloud Transformation, Modern Workplace, Cybersecurity remediation,
Network modernization, and operational efficiency initiatives.
Ensure compliance with Group standards, cybersecurity policies, audit
requirements, and regulatory obligations.
Improve operational efficiency through process simplification, automation,
and productivity initiatives.
Develop team capabilities and increase operational maturity across the
region.
QUALIFICATIONS
Education:
Bachelor of Science in information technology, computer science, engineering,
business administration or equivalent experience.
Experience:
10+ years of experience in IT service delivery or operational management.
Strong background in vendor and contract management.
Expertise in budgeting, capacity planning and service governance.
Familiarity with ITIL and cross-functional service integration.
Experience operating within complex technology ecosystems including
enterprise ITSM platforms, infrastructure monitoring tools, budgeting and
contract management systems, Microsoft 365 and cloud platforms such as Azure.
Strong verbal and written communication skills in English; additional
languages are an asset.
Skills & Knowledge:
Strong knowledge of cybersecurity frameworks (NIST, CIS Controls) and risk
management principles.
Leverage operational metrics, KPIs, financial indicators, and service
analytics to support data-driven prioritization and continuous improvement.
Knowledge of IT governance, compliance frameworks, and enterprise operating
models.
Leadership and Team Empowerment: ability to motivate and develop
geographically distributed teams, leading by influence and trust.
Cross-Functional Communication: excellent interpersonal skills to navigate
technical, operational and business layers, and synthesize complex
information for different audiences.
Ability to manage expectations of stakeholders including senior leadership,
business representatives and external vendors across regions.
Cultural Intelligence: comfortable operating in a multicultural,
multi-time-zone environment.
Change Enablement drives continuous improvement, transformation initiatives,
automation, agile ways of working and cloud shifts.
Maintain composure during critical incidents, assesses risks and makes timely
decisions with incomplete data.
Customer-Value Orientation: strong focus on service excellence and measurable
value for internal customers.
Strong stakeholder management skills with experience partnering across
business, IT, vendor, and audit functions.
Legrand is the global specialist in electrical and digital building
infrastructures. Its comprehensive offering of solutions for residential,
commercial, and datacenter markets makes it a benchmark for customers worldwide.
Legrand, North & Central America offers comprehensive medical, dental, and
vision coverage, as well as distinctive benefits like a high employer 401K
match, paid time off (PTO) and holiday pay, short-term and long-term disability
benefit plans, above-benchmark paid maternity and parental leave, bonus
opportunities in accordance with the Company’s incentive plans, paid time off to
volunteer, and an active/growing Employee Resource Group network. For more
information, visit legrand.us.