Are you a hands-on IT technician who thrives on solving physical and digital technical challenges? We are looking for an IT Network Technician to join our growing team. This role splits time between hands-on field installations/maintenance at our facilities and remote IT help desk support.
• Note: This position requires regular travel (up to 40–50% / typically every other week) to support regional facility projects, hardware deployments, and urgent infrastructure repairs.
Key Responsibilities:
Field & On-Site Infrastructure
· Install, maintain, and troubleshoot physical security hardware, including IP cameras, access control systems (card readers/badge scanners), and network hardware.
· Run, terminate, test, and certify network cabling (Cat5e, Cat6, and low-voltage systems).
· Operate hand/power tools, ladders, and scissor lifts safely to mount equipment, conduit, and junction boxes.
· Resolve urgent on-site hardware or connectivity failures to keep facilities secure and operational.
Help Desk & Remote Support
· Provide Tier 1 / Tier 2 remote support for business applications, hardware, software, and network connectivity issues via our ticketing system.
· Consult with end-users to troubleshoot technical issues, set up new devices, and document resolutions.
· Maintain accurate inventory of field equipment, spare hardware, and site configurations.
Requirements:
· 2–3 years of experience in IT field support, low-voltage cabling, or systems maintenance.
· Hands-on experience with IP cameras, access control hardware, and structured network cabling.
· Comfortable using basic power tools and working on ladders or scissor lifts when needed.
· Strong troubleshooting skills across both physical hardware and standard software/networking systems.
· Excellent communication skills and a team-first mindset.
· Willingness and ability to travel up to 40–50% of the time.
· Experience supporting users in a hybrid macOS / Windows environment.
Preferred Qualifications (Bonus):
· Industry certifications (CompTIA A+, Network+, or vendor-specific access control/CCTV certs).
· Experience with ticketing systems and remote administration tools.