🎧
Now Hiring: IT Helpdesk agents Level 1.5
🌎
Open to some Latin American countries – El Salvador, Guatemala, Honduras & Colombia ONLY
🏠
Work from Home
💡
Are you passionate about solving technical problems and supporting users?
Join a dynamic, high-performance remote support team where your impact is immediate and your growth matters.
🌟
What You’ll Do
• 🖥️
Provide Technical Support
via phone, chat, and ticketing
• 🔧
Troubleshoot Issues
related to hardware, software & connectivity
• 🌐
Support Network Basics
(LAN/WAN/VPN)
• 📝
Document Tickets & Resolutions
accurately
• 👥
Deliver Clear, Friendly Customer Support
with professionalism
• 📚
Contribute to Knowledge Base
solutions & best practices
✅
What You Need
• 🎓 1–2 years
Service Desk / IT Support
experience
• 💻 Strong troubleshooting in
Windows / Mac environments
• 🌐 Network fundamentals:
TCP/IP, DNS, DHCP, VPN
• 🎫 Experience with
ticketing systems
(ServiceNow, Zendesk, Jira, etc.)
• 🗣️
Advanced English
(C1) — written & spoken
• 💯 Strong communication & customer interaction skills
🔥
Nice to Have
• 🏅 Certifications like
CompTIA A+
or
ITIL Foundation
• 🗣️ Spanish + English bilingual ability is a plus
🗓️
Schedule
Full-time availability required / To be provided
💰
Salary:
TO BE DISCLOSED UPON CONTACT
📋
Contract Type:
Long-Term Contract
🏡
Work Environment:
Fully Remote (Work from Home)
🌎
Eligible Regions:
El Salvador, Guatemala, Honduras & Colombia ONLY
📩
Interested? Apply Now!
Send your
updated resume in English
via:
WhatsApp:
+1 (945) 888-0926
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