Location: Fourways, Sandton, Gauteng, South Africa
Business Unit: Group | Information Technology
Reports To: IT Service Delivery Lead
Contract Type: Internship
Duration: 24 months
Submission Closing Date: 04 November 2026
Join Omnia, a team that's shaping a more sustainable future.
At Omnia, we are a purpose-led international business with more than 70 years of experience across the agriculture, mining and chemicals sectors. Operating in 23 countries and distributing products and services to more than 40 countries worldwide, we deliver innovative solutions that support food security, responsible mining and sustainable industrial development.
Joining Omnia means becoming part of a collaborative, values-driven organization where your contribution matters. United by our purpose, "Innovating to enhance life, together creating a greener future," we empower our people to innovate, grow and create lasting value through meaningful work, continuous learning and diverse career opportunities.
ROLE IMPACT
The IT Graduate will provide essential support to the IT Operations function by assisting with first-line service desk activities and day-to-day operational requirements. This role will strengthen the team's capacity to effectively manage user support requests and maintain service delivery standards across the business.
KEY RESPONSIBILITIES
IT Service Desk Support
- Provide first-line support for IT-related incidents and service requests.
- Log, categorise, prioritise, and track incidents through the IT service management system.
- Diagnose and resolve basic hardware, software, network, printing, and connectivity issues.
- Escalate unresolved issues to appropriate support teams in accordance with established procedures.
- Follow up with end-users to ensure issues are resolved satisfactorily.
End-User Support
- Assist users with Microsoft 365 applications, operating systems, and business applications.
- Set up and configure desktops, laptops, mobile devices, and peripherals.
- Provide support during employee onboarding and offboarding processes.
- Assist with password resets, user account management, and access requests.
IT Asset Management
- Support stock control and inventory management processes.
- Ensure IT equipment is properly labelled, recorded, and maintained.
- Maintain accurate records of IT assets and equipment.
- Assist with the allocation, recovery, and tracking of IT devices.
QUALIFICATION
- Bachelor's degree in information technology, Information Systems, Networking Engineering, computer science or Degree Equivalent (NQF L7)
Experience
- 0-2 years of work experience
- Internship, vacation work, or practical exposure within an IT support environment will be advantageous.
Key competencies
- Strong written and verbal communication skills.
- Proficiency in MS Office and familiarity with digital marketing tools.
- Creative mindset with attention to detail.
- Ability to work collaboratively in a fast-paced environment and eagerness to learn.
- Time management and organizational skills.
- Excellent interpersonal and networking skills.
- Analytical thinking and problem-solving ability.
DIVERSITY, EQUITY & INCLUSION
Omnia is committed to an inclusive workplace where diversity is valued and respected. We encourage applications from suitably qualified candidates from all backgrounds.
THANK YOU FOR YOUR INTEREST
Thank you for your interest in joining Omnia. Every application is carefully reviewed by our Talent Acquisition team. While only shortlisted candidates will be contacted, we truly appreciate the time you've taken to apply and encourage you to keep an eye on future opportunities with us.
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