About the Firm
Eversheds Sutherland (US) LLP is part of a global law practice providing legal
services to a broad range of clients, from small and mid‑sized businesses to the
world’s leading multinational organizations. The firm combines deep local
knowledge with global reach, supporting clients across industries and
jurisdictions. Eversheds Sutherland is recognized for its collaborative culture,
commitment to client service, and delivery of practical, commercially informed
legal solutions.
Position Summary
We have an exciting opportunity for an Information Technology Engineer,
Applications at Eversheds Sutherland (US) LLP. We are searching for someone who
wants to be a valued contributor and member of a talented and dynamic team of
lawyers, paralegals and business professionals.
The Information Technology Engineer, Applications supports the Firm’s enterprise
technology environment by helping ensure key business applications operate
effectively and work together seamlessly. This role contributes to a reliable
and efficient technology experience that enables attorneys and business
professionals to serve clients and achieve business objectives.
Key Responsibilities:
Enterprise Application Ownership & Administration
Serve as a primary technical resource for the Firm's core business
applications, including Aderant Billing and Time, Interaction CRM, iManage
Work, and iManage Records Management (IRM).
Ensure supported applications remain secure, reliable, and aligned with
business and operational requirements.
Administer application configuration, administration, access, and support
activities across production and test environments.
Business Partnership & User Support
Partner with Accounting, Finance, Client Practice Development, Records, and
other business teams to support critical business processes and maximize the
value of Firm technology investments.
Deliver advanced application support, troubleshoot complex issues, and
coordinate resolution efforts with internal stakeholders.
Serve as a trusted technology partner by providing guidance and support that
promotes effective and efficient use of supported applications.
Application Lifecycle Management
Plan, coordinate, and support application upgrades, enhancements, testing,
deployments, and maintenance activities to ensure system stability and
business continuity.
Collaborate with Application Engineers and other IT teams to implement
configuration changes, deploy application clients, and support new
functionality across the Firm.
Maintain and support integrations between enterprise applications and related
technology platforms.
Information Management & Security
Administer iManage Work and iManage Records Management, including document
management, records management, access controls, ethical walls, and
information security requirements.
Oversee application security and governance processes to protect Firm and
client data while supporting business needs.
Coordinate document migration, import/export, and information management
initiatives as needed.
Vendor & Technology Relationship Management
Serve as a liaison between business stakeholders, technology teams, and
software vendors to address issues, coordinate upgrades, and support ongoing
application improvements.
Build and maintain strong relationships with application providers, ensuring
the Firm remains informed of product enhancements, best practices, and
support resources.
Innovation & Continuous Improvement
Evaluate emerging technologies, software enhancements, and industry trends to
identify opportunities to improve efficiency, service delivery, and user
experience.
Contribute application expertise to technology projects, software
implementations, and strategic initiatives that support the Firm's
operational and client service objectives.
Participate in incident response, operational support, and other IT
initiatives as needed to maintain critical business services.
Qualifications & Experience
Required Qualifications:
Experience supporting and administering enterprise applications in a
corporate, legal, or professional services environment.
Strong knowledge of Windows 11, Windows Server, and enterprise application
environments, including experience supporting both front-end user experiences
and the back-end technologies that enable business-critical systems.
Experience with application databases, scripting, and enterprise
technologies, including SQL, PowerShell, Microsoft 365, endpoint security
solutions, Microsoft Intune, software deployment tools, and configuration
management platforms.
Working knowledge of application administration, software deployment,
configuration management, endpoint security, and troubleshooting within
Windows-based environments.
Strong analytical, troubleshooting, and problem-solving skills, with the
ability to identify root causes and deliver effective solutions.
Excellent interpersonal, written, and verbal communication skills, with the
ability to build productive relationships and communicate effectively with
both technical and non-technical stakeholders.
Demonstrated ability to manage multiple priorities, adapt to changing
business needs, and deliver results in a fast-paced environment.
Strong customer service orientation, with the ability to understand and
balance both business and technology objectives while delivering exceptional
user experience.
Proven ability to lead by example and work both independently and
collaboratively with colleagues and Firm leadership in a service-oriented
environment. Demonstrates sound judgment, professionalism, discretion, and a
commitment to delivering exceptional client service.
Preferred Qualifications
Two or more years of experience supporting enterprise applications in a law
firm or legal technology environment preferred; experience in a professional
services or similarly complex business environment is also highly valued.
Familiarity with the operational, security, and business requirements of
legal technology environments is a plus.
Education
Bachelor's degree in Computer Science, Information Technology, Information
Systems, or a related field required.
An equivalent combination of education and relevant experience will be
considered. Candidates with an Associate degree in a technology-related field
and five or more years of relevant professional experience are encouraged to
apply.
Certifications/ Licenses
Microsoft certifications (e.g., MCSE or comparable Microsoft technology
certifications) preferred.
iManage Cloud Engineer or related iManage certifications preferred.
Other relevant certifications related to enterprise applications, systems
administration, database technologies, or cloud platforms are valued.
This is a remote role and the salary ranges for this position vary depending on
the geographic location and other factors such as experience, internal equity,
market data, and job-related considerations. The range for this position is from
$90,00 - $130,000, with offers contingent upon the various factors. The firm’s
compensation strategy includes not just a base salary but also comprehensive
benefits such as healthcare, paid time off, discretionary merit bonuses, life
and disability insurance, retirement plans and tailored learning opportunities.
Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion
within our Firm and in the larger legal profession. We believe that diverse
skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland
(US) LLP maintains a policy of affording all employees and applicants equal
employment opportunities without regard to actual or perceived race, color,
religion, sex (including pregnancy, childbirth, lactation and related medical
conditions), sexual orientation, gender (including gender identity, gender
expression or being transgender), national origin, age, disability, genetic
information, marital or familial status, domestic violence victim status,
ancestry, amnesty, citizenship status, ethnicity, military and veteran status,
or any other characteristic protected by applicable law. Unlawful
discrimination, harassment and retaliation will not be tolerated in any of the
Firm’s offices or any other work-related setting. Qualified individuals with a
disability may request a reasonable accommodation in order to apply for a
position or to enable them to perform the essential functions of a position for
which they are otherwise qualified. EEO.