IT Engineer (Apple Ecosystem & End-User Security) - Remote (WFH)

Position Overview: The IT Engineer (Apple Ecosystem) will serve as the administrator for our Apple-centric environment. This role focuses on delivering a seamless, secure, and automated user experience while ensuring that all endpoints meet rigorous federal security standards. Key Responsibilities: • Primary focus will be to manage Cognitive's Apple fleet and end user help desk service requests • Manage Backup and Disaster Recovery, DLP, and Anti-virus for endpoints • Lead the configuration and management of MacBook laptops using Jamf Pro, ensuring zero-touch deployment, automated patching, and security baselining • Manage help desk service requests using Jira Service Management, ensuring compliance with policies, procedures, and SLA requirements • Design and maintain MDM policies and Endpoint Detection and Response (EDR) tools to protect a remote-first workforce • Oversee the IT service desk, ensuring high-quality support and maintaining SLAs for hardware, software, and identity access issues • Ensure Apple devices meet NIST SP 800-171 and CMMC Level 2 controls • Manage external vendors for hardware procurement and specialized third-party Apple support Qualifications: • Bachelor's degree in IT, Computer Science, or a related field • 3-5 years in an individual contributor role managing Apple-centric enterprise environments • Hands-on experience with Jamf suite of tools, such as Jamf Pro, Jamf Cloud, Jamf Connect, etc. • Strong understanding of EDR solutions and securing macOS within a federal healthcare or civilian agency context • Working knowledge of HIPAA and NIST security frameworks as they apply to endpoint management • Ability to work in a hybrid environment, coming into an office as needed, up to three times per week Preferred Qualifications: • Experience working with VA, DHA, CMS, HHS, or similar federal healthcare agencies • Familiarity with FedRAMP Moderate or High environments • Certifications such as CISSP, CISM, Security+,Azure, or ITIL • Experience in small business or SDVOSB environments with growth-oriented responsibilities