JOB SUMMARY: The IT Contract & Vendor Manager is responsible for end-to-end
ownership of IT vendor contracts and strategic supplier relationships. This role
ensures vendors deliver measurable value, comply with contractual and regulatory
requirements, and align with the organization's financial, operational, and risk
management objectives. The position plays a critical role in optimizing the IT
vendor portfolio, governing external labor usage, and providing executive level
insights on cost, performance, and risk.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Contract Lifecycle Ownership:
Owns the full IT contract lifecycle, including intake, negotiation support,
execution, amendments, renewals, and termination.
Partners with Legal, Procurement, Finance, and IT stakeholders to ensure
contracts are commercially sound and operationally executable.
Maintains accurate contract records, key terms, expirations, financial
commitments, and renewal obligations.
Vendor Relationship & Performance Management:
Acts as the primary point of accountability for strategic IT vendors and
service providers.
Establishes and manages vendor performance frameworks, including SLAs, KPIs,
scorecards, and remediation plans.
Leads periodic business reviews to assess performance, risks, and
opportunities for improvement or cost optimization.
IT Vendor Portfolio Optimization:
Evaluates the IT vendor landscape to identify redundancies, consolidation
opportunities, and sourcing improvements.
Supports sourcing strategies that balance cost efficiency, service quality,
scalability, and risk.
Drives continuous improvement across the vendor portfolio to maximize value
delivered to the business.
Financial & Commercial Oversight:
Oversee vendor financial performance, including rate cards, invoicing
accuracy, budget adherence, and commercial compliance.
Tracks contract value, committed spend, savings, cost avoidance, and
financial risks.
Partners with IT Finance and Procurement to support budgeting, forecasting,
and financial transparency.
Governance, Risk & Compliance Leadership:
Ensures IT vendors comply with contractual, regulatory, security, and risk
management requirements.
Supports audits, risk assessments, and third-party risk management
activities.
Maintains strong governance controls across vendor onboarding, offboarding,
and changing management.
Vendor Labor & Workforce Governance:
Tracks, governs, and reports vendor labor usage, including contractors,
consultants, and managed services.
Produces equivalent to FTE (E FTE) metrics to provide visibility into
external labor dependency and cost.
Ensures alignment between vendor labor usage, approved funding, and workforce
strategies.
KPI Management & Reporting:
Defines, manages, and continuously improves vendor management KPIs across
cost, performance, risk, and compliance.
Delivers clear, actionable reporting and insights to IT leadership, Finance,
and executive stakeholders.
Translates complex vendor data into concise executive ready narratives and
recommendations.
Process Improvement & Change Leadership:
Identifies gaps and inefficiencies in contract and vendor management
processes.
Leads or supports process improvements, tooling enhancements, and
standardization initiatives.
Acts as a change agent to embed best practices and strengthen vendor
management maturity.
Adheres to and complies with applicable, federal and state laws, regulations
and guidance, including those related to anti-money laundering (i.e. Bank
Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
Education
Bachelor's degree in Business, Finance, Information Technology, or a related
field (or equivalent experience) required
Experience
5–8+ years of experience in IT vendor management, contract management,
procurement, or IT financial management.
Proven experience managing contracts, SLAs, commercial terms, and vendor
performance frameworks.
Experience in regulated industries (e.g., financial services, healthcare).
Experience tracking external labor, contractor spending, or workforce
metrics.
Licenses and Certifications
Knowledge, Skills, and Abilities
Strong understanding of IT services, software licensing, consulting models,
and managed services, required.
Contract and commercial acumen
Vendor performance and relationship management
Financial analysis and cost management
Governance, risk, and compliance focus
Executive level communication and presentation
Strong analytical, organizational, and stakeholder management capabilities
Familiarity with vendor management, contract lifecycle and ITSM tools (e.g.,
ServiceNow, Coupa, iCertis), preferred.
Additional Information
Candidates residing in locations within BankUnited's footprint may be given
preference.