• As an Issues & Program Manager on the Product Operations team, you’ll own our Issue Management Program end to end — triaging issues, driving root cause analysis, and leading containment and remediation through to closure
• You’ll also serve as a project manager on our most critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features and raise the bar on how we build and launch
• This is a high-impact, high-visibility role for someone who thrives at the intersection of cross-functional execution and continuous improvement
• Build and continuously improve processes — including automation and AI tooling — that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle
• Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution
• Own issue reporting to internal and external stakeholders
• Track and manage issue containment and remediation
• Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations
• Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication
Benefits
• Competitive health benefits: Medical, dental, and vision plans, pluss wellness perks.
• Flexible time off: Rest, recharge, repeat.
• Paid employee leave: Sick, personal, caregiver, bereavement, ans parental.
• 401k plan: With employer match.
• Monthly work-from-home stipend: To cover those home office expenses.
• Remote-first culture: Work anywhere in the US.