About the position
Assist in day-to-day activities within Information Services (IS) Services & Support discipline including supporting development and maintenance of information systems, analyzing data to improve workflows, and contributing to cybersecurity protocols. Assist with providing technical support to end-users by troubleshooting hardware, software, and network issues, developing end-user training materials, and collaborating with IS team members to ensure effective information sharing and system performance.
Responsibilities
• Assist Information Services (IS) Services & Support team with end-user support, troubleshooting, asset management, and hardware and software deployment.
• Take direction from supervisor and be receptive to learning about IS practices.
• Provide progress reports to supervisor as directed.
• Relate and apply knowledge acquired in academic setting to work activities.
• Maintain professional relationships with employees, customers, clients, and subcontractors.
• Participate in training, meetings, and orientation.
• Other activities, duties, and responsibilities as assigned.
• Assist with creating, updating statuses, and resolving support tickets, prioritizing requests (as directed), and providing timely response to end user inquiries.
• Assist with creating and updating documentation for IS inventory, project sites and systems, including user guides, troubleshooting steps and office and jobsite setup.
• Assist with imaging hardware, installing software and setting up jobsites.
• Assist with tracking and maintaining IS assets, such as hardware, software licenses, and network devices.
• Comprehend and follow IS Operations and Maintenance manual, and follow and comply with safety protocols and expectations, and wear appropriate PPE (Personal Protection Equipment) on construction work site as directed.
• Participate in testing and validating new software, updates or system configurations to ensure functionality and compatibility as directed.
• Prepare materials and assist with training sessions to help end users understand and use IS systems and applications.
• Assist and collaborate with teams on IS projects (e.g., system upgrades, migrations, new technology implementation) by performing assigned tasks and reporting progress.
• Assist with researching emerging technologies, software tools, or best practices to recommend improvements for IS Services & Support organization.
Requirements
• Enrolled and actively pursuing college or university accredited degree program, or enrolled in a Co-op program, recommended majors include and not limited to Information Technology, Security, Data Analytics, or other related field of study, and at minimum 1 year of completed education, or equivalent combination of education, training, and experience
• Must be 18 years of age to work at a construction project site
• Desire to work in Information Systems and to learn about construction industries and technology
• Commitment to work standard business hours and overtime as necessary, as determined by assignment
• Demonstrate interpersonal skills including student leadership, volunteerism, or other community involvement
• Professional and clear verbal and written communication skills, English language required
• Ability to read and comprehend written information
• Assume personal and professional accountability for own actions and activities
• Proactive, curious, and eager to learn and participate
• Able to work independently, with direction and supervision, and in team environment
• Exceptional organizational skills with attention to detail
• Able to take direction, apply active listening skills, learn and process information quickly, ask clarifying questions, and follow tasks through to completion
• Basic computer and data entry skills and familiar with Microsoft Office suite of applications
• Access to reliable transportation required
Nice-to-haves
• Some travel may be required
Benefits
• medical
• dental
• vision coverage
• 401(k) plan
• Health Savings Account
• Flexible Spending Account
• wellness benefits
• voluntary legal plan
• identity theft
• life insurance
• short-term and long-term disability coverage
• paid vacation
• wellness/sick time
• holidays
• paid parental leave
• tuition reimbursement
• employee referral bonuses
• end-of-year appreciation pay