Smoothstar Tech is hiring qualified canindates for work from home customer service position with Intuit TurboTax for the tax season.. Agents will.serve customers by providing product and service information; resolving product and service issues.
Customer Service Representative Job Duties:
- Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation.
- Research, analyze and determine an appropriate course of action for TurboTax customers.
- Be a positive representative for Intuit and the Turbo Tax product; take a caring and empathetic approach to customer interactions.
- Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
- Act as a technical resource when assisting customers to resolve problems with devices and equipment.
- Provide support via phone and/or SmartLook one-way video and screen share technology.
Customer Service Representative Job Qualifications:
- 1 year of customer:service call center, retail or helpdesk.
- Excellent technical and customer service skills – passion for providing the BEST customer experience.
- Must have extensive experience with Windows OS, web browsing, email, and various software applications..
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
- Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to customer.
- Excellent written and verbal communication skills and excellent phone etiquette (Clear crisp speech).
- Requires strong active listening skills to accurately paraphrase a customer conversation.
- Ability to begin servicing the program immediately after the call center owner or its agent certifies for a period of 90 days thereafter and meet the minimum service interval requirement.
Originally posted on