This is a remote position. Candidates must reside within 50 miles of office location at 115 Gibraltar Road, Horsham, PA 19044.
Shift is as follows:
• Sunday & Monday 10:00am- 6:30pm
• Wednesday- Friday 3:30pm- 12:00am
• Off Tuesday & Saturday
The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job.
• Leads by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.
• Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
• Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
• Taking client calls and handling account issues when applicable.
• Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
• Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.
• Monitors agents and provide training when appropriate.
• Monitors the CarrolltonSupervisorDesk (or other designated) email account.
• Sends updated Attendance notifications to the leadership team.
• Monitors the On-Call Supervisor phone as needed.
• Maintains discipline and order in the work environment.
• Solicits other departments for assistance with incoming calls when volume or hold times are high.
Remote
Skills:
Call Center Management, Call Volume, Coaching, Laboratory Operations, On Call, Organizational Skills, Resolve Customer Issues, Training/Teaching
TridentUSA Health Services