Description
NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.
Position Purpose:
As a Team Leader, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.
What You Will Be Doing
Serve as an OEM subject matter expert
Lead a team of Warranty Administrators
Maintain OEM training and/or certification if applicable
Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
Facilitate team meetings
Participate in Sales calls and Kickoff meetings
Demonstrate a service culture that prioritizes customer satisfaction
Model, train, and coach expectations to deliver the service standard
Participate in interviewing and selecting talent
Reviewing, developing, and evaluating talent
Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
Serve as second-tier support for client escalations from Warranty Administrators
Scheduling Warranty Administrators and ensuring there is coverage/back-up
Keep the team motivated
Review each admin’s accounts on a weekly basis
Verifying EOM billing
Proactively coach employees as needed
Requirements
What You Need for This Position
Prior experience as a Warranty Administrator
A passion for people
Strong communication skills and professional writing skills
A desire to find solutions
Strong sense of self awareness and people management skills
Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
Nice to Have
Previous management or leadership experience