Mission Statement
The Salvation Army, an international movement, is an evangelical part of the
universal Christian church. Its message is based on the Bible. Its ministry is
motivated by the love of God. Its mission is to preach the gospel of Jesus
Christ and to meet human needs in His name without discrimination.
Position Summary
The Interim Subsidy Case Manager in the Shallow Subsidy Program works as part of
a multi-disciplinary team serving clients in the community. S/he will provide
transitional support and case management to Permanently Housed participants and
will collaborate closely with landlords to mediate landlord-tenant issues and
ensure successful tenancies, which would include, but not be limited to, the
following activities:
Essential Functions
Participate in weekly staff meetings, and monthly CIS meetings.
Conduct initial assessment to determine client’s specific needs.
Create a Housing stability plan with client, which includes documentation of
client goals.
Coordinate goal related services and provide ongoing monitoring of the
Housing stability plan.
Tracking and documenting participant progress.
Evaluating participants’ progress periodically and making adjustments as
needed to improve outcomes.
Collaborate with participants, family, friend support networks and health
care professionals to put care plans in place.
Assessing participants’ physical and mental wellness, needs, preferences and
abilities and using these to develop tailored care plans.
Conduct outreach, education (Presentations) and public relations to build
relationships with landlords and property management companies willing to
rent to program participants.
Establish and maintain relationships with landlords, property management
companies.
Conduct inspections of permanent housing units where program participants
reside.
The Interim Subsidy Case Manager will be responsible for recertification of
eligibility of each continuing household on an annual basis.
The Interim Subsidy Case Manager will generate all financial request needed
for the program participant on a monthly basis
The Interim Subsidy Case Manager will disburse client checks to Property
Management/landlords. Checks will be distributed through U.S. Post Office,
Direct Deposit, and Hand Delivery.
Provide tenant education: tenant rights and responsibilities, housing
discrimination and communication with landlords.
Maintain a regular and open line of communication with landlords in-order to
assess the landlords’ satisfaction with the programs and address any
questions or concerns that landlord may have.
Recording participants’ progress including recording referrals, home visits
and other notable interactions.
Document and maintain up-to-date information on services provided to
participants in the Homeless Management Information System (HMIS). Along with
the Housing Stability Plan, Habitability Checklist, and all check request
Participate in staff meetings and attend training courses as assigned by the
Supportive Housing Program Manager.
Provide crisis intervention as needed for program participants.
The Interim Subsidy Case Manager will maintain a caseload of 30 clients.
Caseload is subject to fluctuation by the program’s funder(s).
Respond to grievances from landlords & participants related to housing
conditions & provide mediation as needed.
Adopts a “whatever-it-takes” approach in assisting clients to retain housing
and independent living.
Interim Subsidy Case Manager will practice the Housing First model, Harm
Reduction, Conflict Resolution, and Trauma Informed Care.
Other duties as assigned.
Working Conditions
Most of the direct service work is performed in the community (e.g., clients’
homes) and not at the CIS office. Thus, the Interim Subsidy Case Manager must
have the ability to walk, stand, bend, squat, climb, kneel and twist on an
intermittent or sometimes continuous basis, the ability to grasp, push, pull
objects such as files, file cabinet drawers, and reach overhead; ability to
operate computer, fax and telephone; and the ability to lift up to 25 lbs.
Minimum Qualifications
A bachelor’s degree preferred but not required.
At least (1) year of experience working with affordable housing services
and/or
At least (1) year of experience working with homeless people who have mental
illness and/or substance use issues.
Excellent communication skills, Microsoft Office, and Critical Thinking.
Skills, Knowledge & Abilities
Commitment to the holistic mission of The Salvation Army and The Community
Integration Services
Able to represent the Salvation Army to community organizations.
If in recovery, at least 5 years of being clean and sober to the present,
with evidence of working a program of personal recovery
A valid California Class C Driver License. This position may require to
travel across Los Angeles County for case management services.
Commitment to working with the disabled population
Veteran status a plus
Ability to work well with others and committed to the vision that CIS be a
program of excellence.