Job Description:
• Drive high levels of customer satisfaction and maintain ownership over multiple customer relationships
• Triage and escalate noteworthy findings from Falcon Intelligence Recon to customers
• Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise
• Serve as a cyber intelligence analytic interface between Falcon Intel Recon customers and the wider CrowdStrike intelligence team
• Represent customer needs to Intelligence and Engineering teams
• Convey customer feedback, feature requests, and satisfaction information to improve the product
• Manage multiple customers' Falcon Intel Recon modules
• Work PST hours
• Travel minimally to lightly, approximately 5%
Requirements:
• Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and full familiarity with the intelligence lifecycle
• Good written and verbal communication skills in English
• Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
• Basic understanding of dark and deep web ecosystems, including actors, forums, and leak sites
• Adaptability and willingness to learn new technologies
• Customer service attitude and willingness to help and problem-solve with customers
• Ability to operate independently and with little direction
• Ability to present and explain technology to people with less technical knowledge
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
• Ability to thrive in a fast-paced, high-stress start-up environment and create customer solutions with limited resources
• Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
• Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence (bonus)
• Curiosity about how AI, machine learning, and autonomous agents can enhance darkweb analysis, intelligence analysis, and customer outcomes (bonus)
Benefits:
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Eligibility for bonuses
• Equity grants
• Health insurance
• 401k
• Paid time off