About the Role
We're looking for a personable, detail-oriented Intake Specialist to join our sleep studies team. In this role, you'll be the first point of contact for patients beginning their sleep treatment journey — guiding them through phone consultations, explaining their insurance coverage, and helping them understand what to expect financially and medically before their sleep study.
This is a patient-facing role that blends education, empathy, and clear communication. You'll help patients feel confident and informed as they take the next step toward better health.
Duties/Responsibilities
Phones & Patient Communication
Scheduling & Patient Flow
Insurance Verification & Claims Management
Specialized Responsibilities
What You'll Do
Conduct phone consultations with patients interested in sleep studies
Explain Verification of Benefits (VOB) in clear, accessible language
Estimate and communicate out-of-pocket costs to patients
Educate patients on the sleep study process from start to finish
Help patients understand the medical necessity of treatment and create appropriate urgency around next steps
Support patients in making informed decisions about their care
Use Zoom for team and patient communications
Navigate and manage patient records in our proprietary Practice Management System, ZCloud
What We're Looking For
Strong verbal communication skills — able to explain complex information such as insurance coverage, cost estimates, and treatment processes in a clear, patient-friendly way
A natural ability to connect with patients and build trust over the phone
Comfort discussing financial and medical details with sensitivity and confidence
Background in sleep-related care preferred; candidates with a strong dental background are also encouraged to apply
Comfortable learning new systems and adapting quickly to training
Application Requirement
Please include a short Loom video introduction with your application. Just briefly introduce yourself, share your relevant experience, and explain why you’re interested in the Intake Specialist – Sleep Studies role.