About the position
We are seeking an Intake Specialist (Outbound) - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements.
Responsibilities
• Makes outgoing calls patients and scheduling various appointment types for multiple locations
• Communicates professionally with patients
• Appropriately documents and confirm requested appointment
• Provides excellent customer service
• Determines the most appropriate location, clinician, and appointment type needed for the patient
• Manages incoming faxes from referral sources
• Triages and route general inquiry calls
• Contacts patient for no show/rescheduled appointments
• Promotes the values of Hanger
Requirements
• High school education or equivalent
• Minimum of 2 years of related experience
• Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process.
• Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
• Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems
• Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
• Ability to use office equipment; such as, facsimile machine, calculator, and postage machine
• General knowledge of state, federal and regional collection and reimbursement laws
• Excellent organizational skills and able to manage multiple tasks in a fast paced environment
• Must have an enthusiastic and positive attitude
• Ability to work independently, exercise creativity, and be attentive to detail
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.
Nice-to-haves
• Experience in a medical office
• Medical terminology knowledge
• Experience with EMR systems (NextGen)
• Spanish speaking
• DME/Orthotic knowledge
Benefits
• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest