Join Our Team at Actec Systems – Where Every Call Counts!
Are you a detail-oriented, compassionate listener with a passion for helping others? Actec Systems, a Sertec Company, is looking for dedicated Customer Service Agents to join our growing, diverse team. In this role, you’ll do more than just answer phones. You’ll provide critical support during some of life’s most stressful moments.
We offer a high-energy, collaborative environment where your contributions matter and your career can grow. If you're ready to make an impact while enjoying stability, growth, and purpose, we want to hear from you!
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Shifts Available:
7:00 AM – 3:30 PM |Friday - Tuesday | Days off: Wednesday and Thursday
Start Date: Monday, November 30, 2026
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What You'll Do:
Deliver exceptional customer service on incoming calls
Accurately document information using our proprietary system
Follow all call protocols to ensure quality and consistency
Complete detailed data entry and reporting
Uphold a positive, professional tone with every interaction
What We Offer:
Starting pay: $16.00/hour with paid training
Opportunity for raise after 6 months based on performance
Full-time, stable employment with consistent hours
Work from home eligibility after 90 days of employment
Modern office location: 5665 New Northside Drive, Suite 400, Atlanta, GA 30328 (Just 1 mile from I-75 and I-285)
Who You Are:
A clear and confident communicator, both written and verbal
A person with 1+ year of customer service experience (call center preferred)
Friendly, professional, and calm under pressure
Extremely organized with keen attention to detail
Comfortable working independently and as part of a team
Able to pass a proficiency test, drug screening, and provide valid ID & Social Security card
Has a reliable form of transportation
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Shifts Available:
7:00 AM – 3:30 PM | Friday - Tuesday | Days off: Wednesday and Thursday
Start Date: Monday, November 30, 2026
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Why Choose Actec?
Since 1989, Actec has been a leader in full-cycle claim and incident reporting, proudly offering 24/7/365 uninterrupted service to clients across the insurance, healthcare, and claims industries. Our innovative solutions improve productivity and reduce costs and it all starts with our front-line team.
Benefits Include:
401(k)
Health, Dental & Vision Insurance
Disability and Life Insurance
Paid Time Off (Vacation, Holiday, and Earned Time)
On-the-Job Training (Paid)
Work-from-Home Opportunity after 90-day probationary period
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Apply today to start your journey with a company that values your voice, your work, and your growth.
Start Date: Monday, November 30, 2026
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Benefits
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Work from home
Shift availability:
Night Shift (Preferred)
Work Location: In person