Intake Coordinator - Remote/Michigan Residents Preferred
Are you someone who enjoys helping patients feel supported while keeping details organized behind the scenes? We’re looking for a dedicated and compassionate Intake Coordinator to join our growing healthcare team. In this role, you’ll be a key part of the patient journey—ensuring a smooth, informed, and positive start to care.
If you’re detail-oriented, thrive in a fast-paced environment, and enjoy working collaboratively with both patients and providers, we’d love to hear from you.
What You’ll Do
- Guide new patients through the intake process, ensuring all required documentation is completed accurately and efficiently
- Verify insurance benefits across multiple payers, including coverage for medications and therapies
- Request and track prior authorizations, proactively managing renewals before expiration
- Enter and maintain patient information in electronic systems with a high level of accuracy
- Communicate clearly with patients regarding coverage details and expected out-of-pocket costs
- Work closely with healthcare providers to ensure a seamless transition into care
- Navigate multiple insurance portals and websites daily
- Deliver exceptional customer service that enhances the overall patient experience
What We’re Looking For
- Experience in a customer service role; background as a medical receptionist or intake coordinator is highly preferred
- Working knowledge of ICD-10 coding and medical terminology
- Solid understanding of insurance benefits, prior authorizations, and coverage terminology
- Strong administrative and computer skills, including proficiency with Microsoft Office
- Excellent organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining professionalism
- Clear, compassionate communication skills—both verbal and written
- A proactive, problem-solving mindset and the ability to work independently or as part of a team
Experience Requirements
- Prior authorization experience: 1 year (required)
- Insurance benefits verification: 2 years (required)
- IV infusion experience: 1 year (preferred)
Benefits & Perks
- Medical, dental, and vision insurance
- Health savings account (HSA)
- Life and disability insurance
- Retirement plan
- Paid time off
- Opportunities for advancement
Pay Rate: Minimum $23.50 per hour; compensation will vary based on experience and qualifications
If you’re passionate about supporting patients and want to be part of a collaborative, caring healthcare environment, we encourage you to apply. We look forward to meeting you!
1 year prior authorization experience required; 2 years insurance benefits verification required; customer service experience; ICD-10 and medical terminology knowledge; Microsoft Office proficiency; remote work in Michigan preferred.
Key Responsibilities
- guiding patient intake
- verifying insurance benefits
- managing prior authorizations
Skills & Tools
Microsoft Office
Job Details
- Category: Healthcare Services - Allied Health
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Michigan, United States
- Salary: USD 48,880 – 52,000 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Access Infusion Care
A healthcare provider offering infusion care and patient intake coordination services. — Industry: Healthcare