Job Description:
• Provide outstanding customer service to all families
• Coordinate information between referring physicians, insurance companies, and treatment clinics
• Obtain insurance authorizations
• Research, review, and document benefits, eligibility, and authorization requirements within the company system alongside the Verifications Team
• Review benefits and eligibility accurately so families can make informed decisions about treatment costs
• Communicate cost shares, co-payments, and financial responsibilities with patient families
Requirements:
• 1 – 2 years customer service or related experience
• 1 – 2 years experience with computer software such as Microsoft Outlook and Adobe
• Investigative, curious and problem solving mindset
• Strong organizational skills and attention to detail
• Self-motivated, task-oriented mindset with a strong ability to multi-task
• Ability to work on a team as well as independently
• Personable, warm, empathetic, and professional verbal and written communication style with team members as well as those seeking treatment
• Applicants must be authorized to work for any employer in the U.S.
• Cranial Technologies is unable to sponsor or take over sponsorship of an employment Visa at this time
Benefits:
• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• Opportunity for performance based bonuses