Staff Position Description
Position Title: Insurance Collector
Department: Patient Financial Services
Reports to: CBO Collections Supervisor/Manager
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in
such a way that supports KHI’s vision to be among the kindest, highest quality
health systems in the country.
The Insurance Collectors assists the Patient Financial Services Department with
claim resolution as necessary.
Key Responsibilities
Completes timely follow-up on accounts, resolves denials and/or prepares related
correspondence.
• Assists in process improvement to bring about greater claim resolution.
• Appropriately works the accounts receivable and denials using the collection
tool and policies and procedures to achieve the departmental and hospital goals.
• Posts adjustments for appropriate account reconciliation and resolution.
• Understands contracts and payer specific guidelines and ensures timely follow
up to avoid denials and delays in cash flow.
• Maintains and facilitates communication within the business and clinical
divisions.
• Responds professionally and within appropriate time frames to telephone,
e-mail, and task inquiries.
• Participates in business division meetings, performance
Qualifications
Experience: Six months or more of progressive work experience required.
Education: High school graduate or equivalent required.
Licensure/Certification: none.
Knowledge/Skills:
Ability to communicate effectively with others, manage multiple priorities
and tasks while maintaining attention to detail.
• Knowledge and ability to use computer hardware and software applications.
• Knowledge of coding rules and guidelines and able to appropriately
interpret EOBs.
• Complete Core and Specialty Training as required.
Preferences
One year hospital or clinic collection experience preferred.
ion Created / Revised: 11/2014; 2/2019; 4/2019; 2/18/2026