At Berks County Insurance Group, Inc., we’re committed to delivering exceptional insurance solutions and customer care. As a trusted agency, we focus on building strong relationships with our clients while offering a dynamic and supportive team environment. We're growing and seeking a motivated Inside Insurance Agent / Customer Service Representative to join our team!
We are looking for a personable, detail-oriented, and proactive professional to assist new and existing clients with their insurance needs. This role combines sales, service, and account management, offering a unique opportunity to help individuals protect what matters most to them.
Key Responsibilities:
Respond to inbound inquiries via phone, email, or chat regarding personal and commercial insurance products
Assist clients with policy changes, billing questions, and coverage explanations
Process new policies, endorsements, renewals, and cancellations accurately and efficiently
Provide quotes, upsell additional coverage, and identify cross-selling opportunities
Maintain strong relationships with clients by delivering excellent service and timely follow-ups
Stay current with industry trends, carrier guidelines, and product offerings
Support the agency’s growth by meeting service and sales goals
Qualifications:
Active Property & Casualty Insurance License (or willing to obtain)
Prior experience in insurance, sales, or customer service preferred
Excellent verbal and written communication skills (Bilingual Preferred)
Strong organizational and multitasking abilities
Proficient in using Agency Management Systems, and standard office tools
Positive attitude, dependable work ethic, and a customer-first mindset
What We Offer:
Competitive hourly base + incentive pay + commissions
Paid time off and holidays
401k with Employer matching
Opportunities for professional growth and advancement
Supportive, team-oriented environment
Ongoing training and licensing support
How to Apply:
Submit your resume and a brief cover letter outlining your experience and why you'd be a great fit for the role. We look forward to connecting with you!
Please submit to: Jim@BerksCountyInsurance.net
Job Types: Full-time, Part-time
Pay: $40,000.00 - $65,000.00 per year
Benefits
401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off
Work from home
Experience:
P&C Insurance: 1 year (Preferred)
Language:
Spanish (Required)
License/Certification:
Property & Casualty License (Preferred)
Ability to Commute:
Mount Penn, PA 19606 (Required)
Work Location: In person