Job Description:
• Architect and continuously improve Syllo Academy — defining the structure, navigation, and learner experience for all client-facing and internal training content
• Administer the LMS, including user management, content organization, course publishing, reporting configuration, and integration with other Syllo systems
• Establish and maintain curriculum design standards for the training department, including templates, style guides, and quality review checklists that govern content output
• Produce video and multimedia training assets — screen recordings, narrated walkthroughs, interactive exercises, and knowledge checks — working from scripts and outlines provided by subject matter experts
• Develop, maintain, and score certification exams that validate user proficiency on Syllo's platform
• Own learning analytics: configure dashboards, generate reports on completion, assessment performance, and engagement, and surface insights to the training team and client-facing stakeholders
• Manage the production pipeline for new training content as Syllo ships product releases, coordinating with the training team subject matter experts to keep content current
• Identify opportunities to improve the learner experience through A/B testing, feedback loops, and analysis of engagement and performance data
Requirements:
• 3+ years of experience in instructional design, learning experience design, or a directly related role in a SaaS or technology environment
• Demonstrated experience administering an LMS (such as Docebo, Absorb, Cornerstone, or similar) at the system level — not just publishing content
• Proficiency with video and multimedia production tools such as Camtasia, Articulate, Adobe Captivate, or equivalent
• Experience developing assessments and certification programs, including item writing, rubric design, and pass/fail calibration
• Working knowledge of learning analytics — familiarity with SCORM or xAPI, and comfort configuring and interpreting reporting dashboards
• Strong project management and production workflow skills; you can run a content pipeline across multiple contributors and deadlines
• Experience designing for legal or compliance audiences is a plus, as is exposure to AI-powered software products.
Benefits:
• Total compensation package includes equity and benefits.