Position Summary
The Product Information Center agent is a member of the Product Information Center team responsible for sales and servicing of our credit union partners. This is a position defined by the ability to effectively provide value based solutions to member and credit union needs as they relate to the sale of our automobile Vehicle Service Agreement.
Responsibilities include: answering inbound calls, efficient management of pipeline, use of effective sales strategies, achievement of minimum sales goals on a monthly basis, team work, timely follow up and assisting credit unions in their sales efforts.
Core Responsibilities
Answer incoming calls
Service credit union partners by providing sales support in their effort to sell IWS Vehicle Service Agreements
Sell VSAs for select credit union partners through our direct connect platform
Make outbound sales calls managing pipeline for maximum efficiency
Establish and deepen relationships with credit unions assigned to call center for servicing
Work with other departments in an effort to provide exceptional sales and service support
Ability to manage taking and making up to 50 calls per day
Other duties as assigned
Experience, Knowledge And Skills
Ability to work in a fast paced environment
Previous automotive warranty sales background preferred
Knowledge of automobile repairs preferred
Strong organizational skills
Strong consultative sales background
Previous phone sales background
Administrative experience and knowledge relevant to credit union industry
Experience in call center
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*