Job Description:
• Responsible for leveraging customer engagement opportunities (leads) from inbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams.
• Collaborates with co-workers, National Sales Managers, and regional sales teams to maximize FTI products’ engagement with all customers.
• Delivers exceptional customer service and drives sales growth through effective communication, product knowledge, and relationship-building skills.
• Responds promptly and effectively to customer inquiries via phone and email, ensuring a positive and efficient conclusion.
• Identifies and addresses customer issues and concerns, leading to resolution in a timely manner.
• Maintains a thorough understanding of products and their applications to assist customers effectively and provide accurate information.
• Efficiently processes orders, expedites requests, and other customer inquiries while keeping customer accounts updated ensuring accuracy and timeliness.
• Proactively keeps customers informed about their order status and any potential delays.
Requirements:
• Bachelor’s or Associate’s degree in relevant field preferred.
• 0-3 years of customer service-related experience.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Self-motivated and able to work independently as well as collaboratively within a team.
• Salesforce or similar CRM experience.
• Willingness to travel as needed for tradeshows.
Benefits:
• Industry-leading benefits as an investment in the lives of team members and their families.