Statement of the Position:
The Inside Sales Representative for the Supplies Division is a new role
responsible for initiating client interactions to fulfill medical supply needs.
The representative will engage with existing complex rehab technology patients,
generating leads for the intake team and collecting any necessary forms.
Utilizing CRM and phone communication, the representative will educate clients
on the benefits and convenience of obtaining all their medical supplies through
National Seating and Mobility, positioning the company as a one-stop provider.
This role requires meeting daily, weekly and monthly outreach goals and
conversions, such as completing 100 outbound calls per day. In this Inside Sales
role, you will not have to source new leads. We provide a list of existing
clients who already trust us for their complex rehab technology needs. Your
primary focus will be reaching out to these clients and making them aware
National Seating and Mobility now offers medical supplies, offering them a
streamlined and easier experience allowing the client to focus on living their
best life.
Company Description:
National Seating & Mobility (NSM) serves a special mission. We provide each team
member the opportunity to directly impact our clients’ lives. We provide the
best care for our clients’ unique needs.
Whether the mobility needs are simple, complex, or somewhere in-between,
National Seating and Mobility (NSM) is focused on providing our clients with
360-degree Complex Mobility Solutions. The solution may be customizing a power
wheelchair, helping ensure independence and safety in the home or servicing
equipment to keep our clients moving. At NSM, our goal is to help our clients
move through life. NSM is in over 200 cities and Canada. We are consistently
growing our business and poised for expansion and development, which can offer
meaningful experiences to learn and grow with us.
Here at NSM, we are seeking mission-driven team members that can exemplify our
HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and
Service. We are looking to grow our enthusiastic and engaged team at NSM. Submit
your resume and join a group of enthusiastic professionals dedicated to changing
lives.
DUTIES AND RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
1. Client Outreach- Reach out to existing NSM clients to inform them about
the availability of medical supplies through NSM. This includes making phone
calls and utilizing CRM to inquire about their interest in obtaining supplies,
as well as collecting any necessary forms for the process.
2. Collaboration and Goal Tracking: Work closely with National Supply team to
meet outreach and sales goals. Help generate ideas to ensure the success of the
inside sales process by reviewing weekly reports to monitor progress and stay on
track with performance metrics.
3. Program Knowledge and Compliance: Stay informed and up to date on all
changes and developments in NMS’s Supply division, including accepted contracts,
preferred products, and compliance requirements.
4. Cross-Selling Opportunities: Collaborate with the Complex Rehab
Technology (CRT) and Home Access division to identify and pursue cross-selling
opportunities for medical supplies.
WORK ENVIRONMENT:
This position primarily operates remotely. However, depending on location, the
role maybe based in an office or follow a hybrid work model.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to
talk or hear. The employee is regularly required to sit; use hands repetitively
to operate standard office equipment. The employee is frequently required to
reach with hands and arms.
REQUIRED EDUCATION, EXPERIENCE & COMPETENCIES:
· 1-3 years medical sales experience minimum required
· Strong communication skills
· CRM and Sales Software Proficiency
· Initiative/Results Driven
· Organizational Skills
· Customer/Client Focus
· Healthcare or Medical Industry knowledge
· Product Knowledge
· Customer service experience
This job description in no way states or implies that these are the only duties
to be performed by this employee. He/She will be required to follow any other
instructions and to perform any other duties requested by his/her manager.
Individuals will be expected to always maintain a professional work
environment.
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